F&B Supervisor & Guest Experience Leader

XJY PTE. LTD.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

XJY PTE. LTD. is seeking a Hospitality/Restaurant team member responsible for delivering exceptional guest experiences and supporting a positive work environment for staff.

You will handle guest relations, assist with day-to-day operations, and ensure service standards across the restaurant. The role requires experience in Food & Beverage, strong communication skills, and the ability to manage multiple tasks, including shift coverage and POS transactions.

Qualifications

• Prior experience in Food & Beverage is required.
• Excellent communication with guests at all levels.
• Ability to handle guest and staff interactions in a courteous manner.
• Willingness to work flexible shifts, including weekends and holidays.
• Ability to train and develop staff to maximize performance.

Responsibilities

• Maintain effective, regular communications with relevant personnel at all levels.
• Create a positive guest experience and positive work environment for employees.
• Handle guest and staff complaints in a courteous and effective manner.
• Maintain standards in food quality, safety, and cleanliness through restaurant management.
• Process guest transactions via the Food & Beverage POS system.
• Lead and inspire the team to achieve high performance.
• Coordinate strategic and operational activities related to Food and Beverage.

Skills

Customer service

Leadership

Time management

Flexible scheduling

POS handling

Tools

POS System

Job description

XJY PTE. LTD. is seeking a Hospitality/Restaurant team member responsible for delivering exceptional guest experiences and supporting a positive work environment for staff.

You will handle guest relations, assist with day-to-day operations, and ensure service standards across the restaurant. The role requires experience in Food & Beverage, strong communication skills, and the ability to manage multiple tasks, including shift coverage and POS transactions.