F&B Service Lead: Guest Experience & Ops

REPUTE MANPOWER PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

REPUTE MANPOWER PTE. LTD. is seeking a service-oriented supervisor to ensure food and beverage service meets standards and SOPs.

You will oversee floor operations, monitor presentation, timing from kitchen to table and handle guest requests with a focus on quality and consistency. You will also supervise staff attendance and performance, manage stock levels for cutlery and beverages, and address guest complaints to maintain a high standard of hospitality.

Responsibilities

• Ensure food and beverage service meets the standards and SOPs.
• Handle guest complaints, special requests and special service.
• Supervise floor operations, monitor food presentation, portion control and timing from kitchen to table.
• Monitor staff attendance, discipline and performance.
• Monitor stock levels and cutlery, crockery, condiments and beverages.

Job description

REPUTE MANPOWER PTE. LTD. is seeking a service-oriented supervisor to ensure food and beverage service meets standards and SOPs.

You will oversee floor operations, monitor presentation, timing from kitchen to table and handle guest requests with a focus on quality and consistency. You will also supervise staff attendance and performance, manage stock levels for cutlery and beverages, and address guest complaints to maintain a high standard of hospitality.