Guest Experience Lead, F&B Operations

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Resorts World at Sentosa Pte. Ltd. is seeking a capable F&B Supervisor to lead guest-facing service, coordinate with kitchen and service teams, and ensure timely delivery of orders. You will engage guests, create memorable experiences, and handle payments with POS systems.

The role requires 2 years of supervisory experience in F&B, strong communication, and the ability to work evenings, weekends, and public holidays in a fast-paced environment.

Qualifications

• Minimum 2 years of supervisory experience in an established Food & Beverage environment.
• Prior experience in a guest-facing or service leadership role is preferred.
• Strong interpersonal and communication skills.
• Ability to articulate menu offerings confidently.
• Basic leadership and floor coordination skills.
• Proficiency in POS systems and cash handling.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment with hot, humid and wet weather.

Responsibilities

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment.
• Create special moments for guests during celebrations and key occasions.
• Present and articulate menu items clearly, providing recommendations when appropriate.
• Ensure food and beverage orders are delivered promptly and accurately.
• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery.
• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing.
• Address guest enquiries and service-related issues professionally to ensure guest satisfaction.

Skills

Interpersonal skills

Communication

Leadership

Cash handling

Education

GCE O Levels or equivalent

Tools

POS systems

Job description

Resorts World at Sentosa Pte. Ltd. is seeking a capable F&B Supervisor to lead guest-facing service, coordinate with kitchen and service teams, and ensure timely delivery of orders. You will engage guests, create memorable experiences, and handle payments with POS systems.

The role requires 2 years of supervisory experience in F&B, strong communication, and the ability to work evenings, weekends, and public holidays in a fast-paced environment.