F&B Guest Experience Lead

resorts world at sentosa pte. ltd.; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

Resorts World at Sentosa Pte. Ltd. is seeking a confident, service-oriented F&B Guest Experience Lead to oversee front-of-house service and guest satisfaction. This role focuses on delivering warm, efficient service, guiding on-floor standards, and supporting daily operations to ensure memorable dining experiences.

You will engage guests, coordinate with kitchen and service teams, and manage orders and payments using POS systems. Previous supervisory experience in F&B is preferred.

Qualifications

• Minimum GCE ‘O’ Level or equivalent.
• Minimum 2 years of supervisory experience in an established Food & Beverage environment.
• Prior experience in a guest-facing or service leadership role is preferred.

Responsibilities

• Host and engage guests to create a welcoming dining experience.
• Present and articulate menu items with recommendations.
• Ensure orders are delivered promptly and accurately.
• Coordinate with service and kitchen teams for seamless service.
• Process orders and payments using POS systems; assist with stock replenishment and cutlery polishing.
• Address guest inquiries and issues professionally to ensure satisfaction.

Skills

Guest service

Team leadership

Guest engagement

Supervisory experience

Education

O-Level

Tools

POS systems

Job description

Job Summary

We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences.

Key Responsibilities

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment.

• Create special moments for guests during celebrations and key occasions.

• Present and articulate menu items clearly, providing recommendations when appropriate.

• Ensure food and beverage orders are delivered promptly and accurately.

• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery.

• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing.

• Address guest enquiries and service-related issues professionally to ensure guest satisfaction.
  

Requirements

• Minimum GCE ‘O’ Level or equivalent.

• Minimum 2 years of supervisory experience in an established Food & Beverage environment.

• Prior experience in a guest-facing or service leadership role is preferred.