F&B Operations Leader: Guest Experience & Growth

KF Sg Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Fast track career growth

Attractive Salary and Benefits package

Annual Leave

Sick Leave

Medical benefits

Uniforms

On-job training provided

Vibrant working environment

Job summary

KF Sg Pte Ltd is seeking a hands-on Operations Supervisor for its Singapore outlets to oversee food and beverage preparation and service, ensuring SOP and health standards are met. You will lead service excellence, train staff, and drive sales through promotions while maintaining smooth daily operations.

The role requires strong leadership, attention to detail, and the ability to coordinate inventory, licensing, and end-of-day reporting in a fast-paced environment.

Responsibilities

• Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards
• Lead by example in extending exceptional customer service
• Streamline and manage order taking via POS systems, ensuring efficient and accurate service delivery
• Empower and train staff to proactively recommend menu items and ongoing promotions, enhancing the customer experience and driving sales
• Effectively resolve customer complaints and provide feedback to the management team for continuous operational improvement
• Provide active supervision and strategic oversight of daily operations, including cashiering, order taking, opening/closing procedures, and stock-taking
• Liaise closely with internal team for inventory stock levels and ensure timely placing of orders
• Ensure all required business licenses and posters are displayed or renewed on time
• Prepare comprehensive end-of-day reports, including sales summaries and petty cash usage
• Conduct routine outlet inspections, monitor overall outlet performance & compliance, acting as point of contact between HR and staff
• Support company culture by cultivating positive and engaging internal relationships, fostering a vibrant work environment, encouraging professional growth and contributing to staff retention
• Resolve operational issues promptly, including handling all POS related concerns
• Actively participate in meetings, bring up new ideas or suggestions, and effectively implement workflow procedures based on Management’s direction to meet sales targets and contribute to outlet profitability, including cost control
• Oversee general housekeeping of the outlet, including the washing of workstations, cups, and accessories
• Coordinate minor maintenance needs of the outlet, ensuring minimal disruption to operations and a well-maintained environment
• Uphold and enforce stringent adherence to all health, safety, and sanitation guidelines to maintain impeccable hygiene standards
• Execute all duties related to the role with due diligence, ownership, and integrity
• Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards

Job description

KF Sg Pte Ltd is seeking a hands-on Operations Supervisor for its Singapore outlets to oversee food and beverage preparation and service, ensuring SOP and health standards are met. You will lead service excellence, train staff, and drive sales through promotions while maintaining smooth daily operations.

The role requires strong leadership, attention to detail, and the ability to coordinate inventory, licensing, and end-of-day reporting in a fast-paced environment.