F&B Operations Lead - Guest Experience & Team Growth

JOYOUS CIRCLE ENTERTAINMENT PTE. LTD.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Joyous Circle Entertainment Pte. Ltd. seeks a capable Operations Manager to oversee daily F&B operations, drive service excellence, and optimize profitability.

You will lead a dedicated team, manage front-of-house and back-of-house activities, and maintain strong supplier relationships to ensure premium guest experiences. The role requires at least 2 years in F&B operations and the ability to work flexible schedules, including weekends and public holidays.

Qualifications

• Minimum 2 years in F&B operations.
• Ability to stand long hours and work flexible roster including weekends/holidays.

Responsibilities

• Operational Excellence: Manage daily front-of-house and back-of-house operations to ensure seamless service, optimal seating management, and premium guest hospitality.
• Team Leadership & Development: Recruit, onboard, train, and mentor frontline service crews and supervisory staff; establish high morale and cultivate a strong team-player culture.
• Vendor & Inventory Management: Oversee procurement, manage inventory stock counts, minimize wastage, and maintain professional relationships with key F&B suppliers.
• Customer Relations: Proactively engage with guests, handle escalations with a solution-oriented mindset, and leverage feedback to elevate service quality.

Skills

Team Leadership

Customer Service

Operational Excellence

Vendor Management

Tools

POS Systems

Inventory Management Software

Job description

Joyous Circle Entertainment Pte. Ltd. seeks a capable Operations Manager to oversee daily F&B operations, drive service excellence, and optimize profitability.

You will lead a dedicated team, manage front-of-house and back-of-house activities, and maintain strong supplier relationships to ensure premium guest experiences. The role requires at least 2 years in F&B operations and the ability to work flexible schedules, including weekends and public holidays.