F&B EXECUTIVE

DING WANG MALA (UNLIMITED); Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

DING WANG MALA (UNLIMITED) is seeking an experienced operations professional to oversee daily restaurant and pub activities. You will ensure consistent service standards, deliver exceptional guest experiences and drive F&B performance through effective upselling and collaboration with kitchen teams.

The role requires strong communication, a hands-on mindset, and a commitment to high-quality service, with flexibility to work shifts, weekends, and public holidays as needed.

Qualifications

• Minimum 4 years of relevant experience in F&B
• Strong knowledge of F&B operations and quality service
• Excellent communication and interpersonal skills
• Positive, hands-on, team-oriented with sense of responsibility

Responsibilities

• Oversee day-to-day operations of the restaurant and pub.
• Deliver customer service and create an enjoyable dining experience for members and guests.
• Build and maintain positive relationships with members and guests, responding promptly to enquiries and feedback.
• Contribute to F&B department’s sales and P&L targets through operations and service initiatives.
• Drive sales through upselling, cross-selling and product recommendations.
• Ensure prompt, efficient and courteous service per SOPs.
• Maintain cleanliness, hygiene and housekeeping standards of the restaurant and service areas.
• Support manpower planning, deployment and rostering for staffing efficiency.
• Monitor inventory, stock control and daily sales with proper controls.
• Minimize wastage through proper handling, storage and practices.
• Coordinate with kitchen and service teams for seamless service delivery.
• Support team members in service standards, product knowledge and daily operations

Skills

Customer service

Communication

Team player

F&B ops

Shift work

Job description

Roles & Responsibilities

1. Oversee the day-to-day operations of the restaurant and pub, ensuring consistent service standards and smooth operations.
2. Deliver customer service and create an enjoyable dining experience that encourages members' and guests' satisfaction.
3. Build and maintain positive relationships with members and guests, responding promptly and professionally to enquiries, feedback and complaints.
4. Contribute to the F&B Department’s sales, revenue and P&L targets through effective operations and service initiatives.
5. Drive sales through appropriate upselling, cross-selling and product recommendations, including food and beverage pairings.
6. Ensure prompt, efficient and courteous service in accordance with the service standards and SOPs.
7. Maintain the cleanliness, hygiene and housekeeping standards of the restaurant and service areas, ensuring tables, dining areas, equipments and facilities are properly cleaned, organized and maintained at all times.
8. Support manpower planning, deployment and rostering to ensure adequate staffing and operational efficiency.
9. Monitor inventory, stock control and outlet daily sales, ensuring proper controls and compliance with established policies and SOPs.
10. Minimize wastage, breakage and spoilage through proper handling, storage and operational practices.
11. Work closely with the kitchen and service teams to ensure effective coordination and seamless service delivery.
12. Support team members in service standards, product knowledge and daily operational practices.

Requirements

• Minimum 4 year of relevant experience in the F&B industry.
• Good knowledge of food and beverage operations, with a strong commitment to quality service.
• Customer-focused with good communication and interpersonal skills.
• Passionate about the F&B industry.
• Able to work shifts, weekends and Public Holidays as required.
• Positive, hands-on and team-oriented with a strong sense of responsibility.
• Team player and discipline individual