F&B Captain

Carlton City Hotel; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Carlton City Hotel is seeking an F&B Supervisor to greet guests, oversee service and ensure timely delivery of items by staff. The role requires staying updated on hotel offerings and maintaining standards across F&B operations.

You will resolve complaints, conduct shift briefings, manage par stocks and supervise hygiene and safety compliance, with additional F&B duties as directed by management.

Qualifications

• Relevant experience in a similar capacity.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Possesses strong problem solving and training abilities.
• Possesses alcohol awareness certification and/or food service permit as required by local government agency.

Responsibilities

• Greets guests and respond to guest inquiries and requests in a prompt and professional manner.
• Supervises the service rendered and delivery of ordered items by F&B attendants in a timely and consistent manner with hotel standards.
• Equips with updated knowledge of the hotel’s products and services, especially in F&B offerings.
• Resolves customers’ complaints during shift and logs all complaints in log book for follow up actions.
• Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.
• Checks and maintains par stock for F&B supplies such as cutleries, dinnerware, glassware for smooth operations.
• Oversees the maintenance cycle for service equipment.
• Reinforces personal hygiene standards practiced by staff.
• Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Handles other F&B duties as assigned by Assistant Manager / F&B Manager.

Skills

Customer service

Communication

Problem solving

Training abilities

Tools

Food service permit

Alcohol awareness certification

Job description

1. Greets guests and respond to guest inquiries and requests in a prompt and professional manner.

2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel’s standards.

3. Equips with updated knowledge of the Hotel’s products and services especially in the area of F&B offerings.

4. Resolves customers’ complaints during shift and logs all complaints in log book for further follow up actions.

5. Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.

6. Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.

7. Oversees the maintenance cycle for service equipment.

8. Reinforces personal hygiene standards practiced by staff.

9. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

10. Handles other F&B duties as and when assigned by Assistant Manager / F&B Manager.

Requirements:

1. Relevant experience in a similar capacity.

2. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

3. Possesses strong problem solving and training abilities.

4. Possesses alcohol awareness certification and/or food service permit as required by local government agency.