F&B Executive

KOPIFELLAS GROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 72,000; Full time

Benefits offered by this job

Attractive salary package

Annual leave

Medical benefits

Uniforms

On-job training provided

Vibrant working environment

Job summary

KOPIFELLAS GROUP PTE. LTD. is seeking an Operations Manager to oversee food and beverage preparation, service, and daily outlet performance in Singapore.

You will lead a team, ensure health and safety compliance, and drive sales through promotions and excellent service. Responsibilities include supervising cashiering, stock-taking, licensing compliance, end-of-day reporting, and fostering a vibrant work culture.

Qualifications

• Experience in food & beverage operations and service excellence.
• Ability to train and empower staff to promote menu items and promotions.
• Strong understanding of health and safety standards in hospitality.

Responsibilities

• Oversee and optimize the preparation and serving of food, toast, and beverages in line with SOPs and health standards.
• Lead by example with exceptional customer service.
• Streamline order taking via POS systems for efficient service delivery.
• Train staff to proactively recommend menu items and promotions.
• Resolve customer complaints and provide feedback to management for improvement.
• Provide supervision of daily operations including cashiering, opening/closing, and stock-takes.
• Coordinate with internal team for inventory levels and timely orders.
• Ensure necessary licenses and posters are displayed or renewed.
• Prepare end-of-day reports including sales summaries and petty cash usage.
• Conduct outlet inspections to monitor performance and compliance.
• Foster a positive work environment and staff development to promote retention.
• Address POS-related issues and participate in meetings to meet sales targets and profitability.

Skills

Customer service

Staff supervision

Inventory control

POS handling

Promotions

Tools

POS systems

Job description

Food and Beverage Preparation & Service

• Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards
• Lead by example in extending exceptional customer service
• Streamline and manage order taking via POS systems, ensuring efficient and accurate service delivery
• Empower and train staff to proactively recommend menu items and ongoing promotions, enhancing the customer experience and driving sales
• Effectively resolve customer complaints and provide feedback to the management team for continuous operational improvement

Operational Management

• Provide active supervision and strategic oversight of daily operations, including cashiering, order taking, opening/closing procedures, and stock-taking
• Liaise closely with internal team for inventory stock levels and ensure timely placing of orders
• Ensure all required business licenses and posters are displayed or renewed on time
• Prepare comprehensive end-of-day reports, including sales summaries and petty cash usage
• Conduct routine outlet inspections, monitor overall outlet performance & compliance, acting as point of contact between HR and staff
• Support company culture by cultivating positive and engaging internal relationships, fostering a vibrant work environment, encouraging professional growth and contributing to staff retention
• Resolve operational issues promptly, including handling all POS-related concerns
• Actively participate in meetings, bring up new ideas or suggestions, and effectively implement workflow procedures based on Management’s direction to meet sales targets and contribute to outlet profitability, including cost control
  

Outlet Maintenance & Hygiene

• Oversee general housekeeping of the outlet, including the washing of workstations, cups, and accessories
  Coordinate minor maintenance needs of the outlet, ensuring minimal disruption to operations and a well-maintained environment
• Uphold and enforce stringent adherence to all health, safety, and sanitation guidelines to maintain impeccable hygiene standards

Execute all duties related to the role with due diligence, ownership, and integrity

What we can provide for you

• Fast track career growth
• Attractive Salary and Benefits package
• Annual Leave, Sick Leave
• Medical benefits
• Uniforms
• On-job training provided
• Vibrant working environment