F&B Captain

MARINA BAY SANDS PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

MARINA BAY SANDS PTE. LTD. is seeking a supervisory-level hospitality professional to greet guests, escort them to seats and ensure a smooth dining experience. You will assist in table prep, equipment handling and maintaining a pleasant, helpful attitude for every guest.

You will supervise servers, address guest inquiries, manage reservations and support the Assistant Manager in achieving department KPIs and service goals.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 1 year at supervisory level.
• Food Safety, leadership training program.

Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Skills

Customer service

Leadership

Team supervision

Communication

Education

Diploma/Degree in hospitality or related field

Job description

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays