Executive, VIP Reservations (Call Centre)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent resort in Singapore is seeking a customer service representative to deliver excellent service and maximize guests’ experience. Responsibilities include handling guest enquiries and resolving feedback professionally. A diploma, proficiency in Microsoft Office, and relevant experience in a call centre or hotel environment are preferred. The role requires willingness to work rotating shifts, including weekends and public holidays.

Qualifications

• Meet the minimum 21 years of age requirement.
• Experience in call centre or hotel environment preferred.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Deliver excellent service and maximize guests’ experience.
• Process calls and emails from guests accurately and efficiently.
• Coordinate with internal departments for guest requests.
• Handle and resolve guests' feedback professionally.

Skills

Customer service excellence

Proficiency in Microsoft Office

Handling guest feedback

Education

Diploma

Tools

Opera system

Job description

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests' feedback in a professional manner

Requirement

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Willing to work rotating shifts, including weekends and public holidays