Executive, Sea Freight, Import Operations

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A global logistics company in Singapore is seeking an experienced professional to manage ocean freight operations. The role involves supervision of customs clearance, team management, and ensuring compliance with operational standards. The ideal candidate has a diploma in logistics, at least 3 years in the sea freight industry, and significant leadership experience. The position offers opportunities for growth in a dynamic team-focused environment.

Qualifications

• Minimum 3 years of working experience in the sea freight industry.
• Relevant experience in managing a team is necessary.
• Knowledge of ocean freight, international trade and relevant laws or regulations.

Responsibilities

• Ensure all operational SOPs are properly followed.
• Supervise the execution of country specific customs clearance processes.
• Monitor individual & team performances and balance workload.

Skills

Ability to lead and manage team

Effective communication skills

Fluency in written and spoken English

Attention to detail and accuracy

Strong computer skills

Decision-making and problem-solving skills

Ability to multi-task

Education

Diploma in business/operation management/transportation/logistics/relevant discipline

Job description

Purpose and main tasks

• Handle and supervise the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
• Handle and supervise all Vendor facing communication and shipment related internal communication between DSV stakeholders
• Supervise the execution of country specific customs clearance processes
• Supervise multimodal FCL, LCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge
• Create solutions- and pricing for FCL, LCL ocean freight Hinterland Transportation services for internal Ocean Operations-, Trade- and Sales Teams
• Participate in ad-hoc projects related to business process improvement (Internal and External)
• Take on additional tasks (e.g. create / update ISO procedures) during department performance review and/or annual scheduled events (e.g. audits) as assigned by superiors
• Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process
• Monitor and ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures
• Monitor individual & team performances and balance workload
• Escalate unresolved issues to next management level

Accountable

• Ensure timely activation and/or creation shipment in TMS (TANGO)
• Activate and/or create shipment in TMS (TANGO)
• Ensure the accuracy check is conducted
• Ensure all operational SOPs are properly followed
• Ensure all operational KPIs are achieved
• Initiate credit check for Consignee and follow up on credit issues with Finance Team
• Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable
• Receive Carrier's Arrival Notice
• Update shipment arrival information in TMS (TANGO)
• Ensure interaction with carriers, CY (Container Yard), port and customs authorities and external customs broker is properly executed
• Ensure interaction with CFS (and port and customs authorities if applicable) is properly executed
• Check container arrival at CY (Container Yard) and confirm in TMS (TANGO)
• Perform required interaction with CY (Container Yard) and port authorities - as applicable
• Request cargo release information, documents and freight invoice from Carrier - as applicable
• Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable
• Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable
• Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")
• Provide shipment details (manifest) to customs authorities - as applicable
• Provide "Change Advice" to Consignee - as applicable
• Continuously Monitor container pickup status at CY (Container Yard)
• Confirm self-pickup details in TMS (TANGO) - as applicable
• Ensure all relevant documents are received and/or uploaded to digital archive (ODM)
• Ensure and Provide delivery information to Trucking Vendors (if merchant's haulage) and/or to Carrier (if Carrier's haulage), and self-pickup instructions/ delivery details are provided to consignees.
• Receive pick up/delivery requests from Customer Management Teams via TMS (TANGO)
• Determine optimal vendor, routing and price
• Provide delivery/pick up/drayage instructions to vendors
• Confirm container delivery to the CY (Container Yard)
• Update TMS (TANGO) with truck / vendor details - as applicable (ideally done electronically)
• Identify match-back and proactively combine load opportunities
• Perform required interaction incl. document transfer with external customs broker - as applicable
• Supervise the execution of country specific Import customs clearance processes
• Ensure customs related documents are prepared and submitted to relevant government authorities and/or Customs and/or Customs Broker to obtain customs permit and/or certificate of origin - as applicable
• Accuracy check of the customs required data entry
• Solve and/or escalation issues resulting from communication with Customs and/or Customs Broker and/or government body
• Direct communication with Customs and/or Customs Broker and/or government body - as applicable
• Check shipment delivery status and confirm in TMS (TANGO) - as applicable
• Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable
• Manage and resolve all disputes and issues with vendors
• Ensure timely and accurate completion of activities in TMS (TANGO)
• Create and verify income /cost accruals in TMS (TANGO), including standard and exceptional and accessorial income reserves and cost accruals
• Ensure demurrage & detention details are provided to Customer management in a timely manner
• Ensure compliance with Customer specific KPI's - as applicable
• Set and provide internal recommended sell rates (as directed by Regional resp. Cluster/Country Heads of Trade and Country Heads of LCL)
• Ensure vendors provide preset, automated, electronic milestone transmission into systems - visible in TMS (TANGO)
• Ensure electronic connectivity of vendors with DSV systems for dispatching and invoicing - executable in TMS (TANGO)
• Select, and negotiate with, internal- and external service providers based on pricing, preset service and electronic connectivity standards
• Proactively manage performance of vendors through setting and monitoring of transparent, uniform KPIs
• Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures
• Supervise "cost control" in TMS (TANGO) - as applicable
• Request update from/with MDM Team (Master Data Management) as applicable
• Receive and check hinterland vendor invoices then forward to OA for posting
• Ensure each file Profit + Loss statement shows a profit and escalation "Loss" file information to Customer Management Team - as applicable

Responsible

• Ensure operations is executed efficiently and with high quality
• Select service providers based on portfolio, cost and service quality
• Ensure that digital channels are used when communicating with vendors
• Support a positive, attractive working atmosphere and office environment
• Establish regular communication with the customer management and trade management in regard to carrier selection
• Establish regular communication with the customer management and LCL management in regard to CFS and pre-carriage service providers selection
• Escalate service/ technical issues as needed
• Handle discipline & grievance cases for direct reports
• Involvement in exercise of performance appraisal as a supervisor or leader
• Participate in recruitment process to attract and identify potential candidates
• Responsible for on-job training and career progress for direct reports

Required skills

• Ability to lead and manage team
• Ability to multi-task
• Effective communication skills and professional communication etiquette
• Fluency in written and spoken English
• Fluency in written and spoken [local] language
• Perform well under pressure
• Strong computer (Windows PC) skills
• Typing skills (at least 30 words per minute)
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Must work well within a team

Required education

• Diploma in business/operation management/transportation/logistics/relevant discipline is preferred.

Required experience

• Minimum 3 years of working experience in the sea freight industry is preferred
• Relevant experience in managing a team is necessary.
• Knowledge of ocean freight, international trade and relevant laws, regulations, Supply Chain processes and procedures will be preferred
• Self-driven individual with high degree of professional integrity
• Ability to communicate at all levels of business and across cultural / National boundaries
• Good analytical skills – supply chain process
• Possess good communication and presentation skills
• Ability to lead cross functional teams