Executive, Pension Services New VITAL | Human Resources Closing on 08 Nov 2026

NLB; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

VITAL, a department under the Ministry of Finance in Singapore, seeks an Executive to join Pension Services, handling case processing, communications, and retirement benefits for service partners.

The role requires 1–2 years in HR or pension processing, strong numerical and analytical skills, and proficiency with MS Office and HR/payroll software. Opportunities exist to contribute to process improvements and technology adoption.

Qualifications

• We are seeking candidates with 1–2 years in HR or Pension processing; eagerness to learn welcomed.
• Strong numerical and analytical skills with attention to detail are essential.
• Good communication, teamwork and ability to work under pressure to meet timelines.
• Familiarity with HR/payroll software and MS Office tools is advantageous.

Responsibilities

• Verify and update information to process cases with agencies and officers’ files.
• Prepare and issue letters and communications to agencies and employees.
• Draft submissions for supervisor clearance.
• Process retirement and death gratuity cases promptly and accurately.
• Compute gratuities and benefits and arrange payments.
• Review work processes for efficiency and effectiveness.
• Conduct retirement briefings and respond to inquiries within service standards.
• Monitor case progress to ensure timeliness.
• Perform administrative tasks such as filing and photocopying.
• Participate in ad-hoc projects and improvements.

Skills

Attention to detail

Strong numerical aptitude

Stakeholder management

Customer service skills

Logical thinking

Working under pressure

Effective communication

Education

Business Administration or Human Resource studies

Tools

Excel

Access

Macros

Power Query

VBA

Tableau

PowerBI

RPA

Workday

SAP

Job description

What the role is:

We are seeking a highly motivated Executive to join our Pension Services team. As a key member of our organisation, you will be responsible for managing and administering Pension Services for our service partners.

What you will be working on:

• Verify and update appropriate information needed to process cases relating to the sub-processes with agencies, from personnel systems and officers’ Personal Files.
• Prepare and issue letters/emails correspondences and related documents for communicating with agencies and their employees on matters relating to the sub-processes.
• Draft submissions for clearance with supervisors.
• Process the cases of employees who are due for retirement on age limit, early/optional as well as death gratuity promptly.
• Compute death gratuity, retirement and other compensation benefits accurately and arrange for payment.
• Conduct independent troubleshooting/reviews of work processes and systems.
• Conduct retirement briefing to employees and respond timely to enquiries pertaining to retirement processes within the stipulated service standards
• Monitoring of cases to ensure that cases are completed promptly
• Undertake administrative work such as document filing/retrieval and photocopying where necessary
• Conduct independent reviews of work processes and systems and recommend possible improvements to achieve greater efficiency and effectiveness
• Any other ad-hoc projects or tasks assigned by supervisors

What we are looking for:

We are looking for individuals who are passionate to join us in transforming the delivery of Corporate Services for the Public Service. To be successful in the role, you should possess the following attributes and competencies:

• 1 to 2 years of HR or Pension processing experience is preferred; Candidates without relevant experience but possess good attitude and willingness to learn are welcome to apply
• Preferred Course of Studies in Business Administration or Human Resource
• Strong judgement and analytical skills
• Good attention to details
• Ability to work under pressure and deliver within stipulated timelines
• Effective oral and written communication with good presentation skills
• Ability to work both independently and as part of a team
• Strong stakeholder management and customer service skills
• Logical and Critical thinking abilities
• Strong numerical aptitude
• IT savvy with excellent grasp of Microsoft Office and strong appreciation for current and upcoming technologies such as Robotic Process Automation (RPA), data analytics, artificial intelligence and other tools (e.g., Access, Macros, Power Query, VBA, Tableu, PowerBI) will be advantageous.
• Knowledge of HR/Payroll Software (Excelity Payroll, Workday, SAP) will be advantageous.

We regret to inform that only shortlisted candidates will be notified.

About VITAL

Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption.More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it.If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services! Visit us at www.vital.gov.sg or follow us on LinkedIn at www.linkedin.com/company/vital-ministry-of-finance.