Project Specialist (Nominations & Accounts Closure)

CPF; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Medical benefits

Dental benefits

Pro-family leave

Recreational activities

Training opportunities

Promotion opportunities

Job summary

CPF Board in Singapore invites applications for a Project Specialist (Nominations & Accounts Closure). You will support withdrawal schemes administration under Account Closure, review processes across Nominations, Withdrawals and Disbursements, and partner with multiple stakeholders to implement harmonised solutions.

We value data-driven insights and the ability to translate operational trends into practical improvements.

Qualifications

• Experience in operations management, policy administration or service delivery.
• Ability to analyse issues, identify trends and translate findings into practical recommendations.
• Experience in data analysis, reporting and dashboards.

Responsibilities

• Manage the administration of withdrawal schemes under Account Closure, including policy reviews and process enhancements.
• Review and improve end-to-end processes across Nominations, Withdrawals and Disbursements.
• Collaborate with stakeholders across departments to identify gaps and implement harmonised solutions.
• Analyse operational trends and customer feedback to develop evidence-based recommendations.
• Drive data analytics and manage the Death Withdrawal data mart for decision support.
• Develop management reports and dashboards to monitor performance and service standards.
• Contribute to strategic planning and capability development within the department.

Skills

Operations management

Policy administration

Business process review

Stakeholder collaboration

Data analysis

Dashboard development

Education

Any discipline

Job description

Project Specialist (Nominations & Accounts Closure)

Job Description

Posting Start Date: 25/09/2026 Job Category: Entry-Level Job Family: Service Delivery

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Manage the administration of withdrawal schemes under Account Closure, including policy reviews, operational processes and system enhancements to ensure CPF assets are disbursed accurately and promptly to rightful beneficiaries.
• Review and improve end-to-end processes across Nominations, Withdrawals and Disbursements to strengthen service delivery, operational effectiveness and customer experience.
• Partner stakeholders across departments to identify process gaps, assess operational impact and implement harmonised solutions to support business objectives.
• Analyse operational trends, emerging issues and customer feedback to develop recommendations that improve policy implementation and service outcomes.
• Drive data analytics initiatives, including the management and enhancement of the Death Withdrawal data mart, to support evidence-based decision making.
• Develop business insights, management reports and performance dashboards to monitor operational outcomes, risks and service standards.
• Contribute operational perspectives and recommendations to support strategic planning, resource allocation and capability development within the department.
• Support capability-building initiatives by promoting data literacy, process improvement practices and the effective use of analytics across the team.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in operations management, policy administration, business process review or service delivery functions.
• Ability to analyse operational issues, identify trends and translate findings into practical recommendations and solutions.
• Experience in data analysis, reporting, dashboard development or the use of data to support business and operational decisions.
• Ability to coordinate and collaborate effectively with multiple stakeholders to achieve shared objectives and drive initiatives.
• Knowledge of process improvement methodologies, operational risk considerations or customer journey enhancement practices.
• Ability to communicate clearly and present insights effectively through written reports, presentations and stakeholder engagements.
• Demonstrates initiative, adaptability and sound judgement when managing competing priorities in a dynamic environment.
• Comfortable working with detail-oriented processes while maintaining a focus on accuracy, timeliness and customer outcomes.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits and access to recreational activities.

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