Pension Services Executive: Admin & Benefits Processing

NLB; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

VITAL, a department under the Ministry of Finance in Singapore, seeks an Executive to join Pension Services, handling case processing, communications, and retirement benefits for service partners.

The role requires 1–2 years in HR or pension processing, strong numerical and analytical skills, and proficiency with MS Office and HR/payroll software. Opportunities exist to contribute to process improvements and technology adoption.

Qualifications

• We are seeking candidates with 1–2 years in HR or Pension processing; eagerness to learn welcomed.
• Strong numerical and analytical skills with attention to detail are essential.
• Good communication, teamwork and ability to work under pressure to meet timelines.
• Familiarity with HR/payroll software and MS Office tools is advantageous.

Responsibilities

• Verify and update information to process cases with agencies and officers’ files.
• Prepare and issue letters and communications to agencies and employees.
• Draft submissions for supervisor clearance.
• Process retirement and death gratuity cases promptly and accurately.
• Compute gratuities and benefits and arrange payments.
• Review work processes for efficiency and effectiveness.
• Conduct retirement briefings and respond to inquiries within service standards.
• Monitor case progress to ensure timeliness.
• Perform administrative tasks such as filing and photocopying.
• Participate in ad-hoc projects and improvements.

Skills

Attention to detail

Strong numerical aptitude

Stakeholder management

Customer service skills

Logical thinking

Working under pressure

Effective communication

Education

Business Administration or Human Resource studies

Tools

Excel

Access

Macros

Power Query

VBA

Tableau

PowerBI

RPA

Workday

SAP

Job description

VITAL, a department under the Ministry of Finance in Singapore, seeks an Executive to join Pension Services, handling case processing, communications, and retirement benefits for service partners.

The role requires 1–2 years in HR or pension processing, strong numerical and analytical skills, and proficiency with MS Office and HR/payroll software. Opportunities exist to contribute to process improvements and technology adoption.