Executive Housekeeper

The Fullerton Hotels and Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel chain in Singapore is seeking a Housekeeping Manager to oversee the housekeeping operations. Responsibilities include ensuring compliance with departmental rules, evaluating staff performance, and maintaining the highest standards in guestroom appearance and cleanliness. The ideal candidate should possess strong organizational skills and the ability to create a positive work environment for staff. This role is essential for delivering quality service to hotel guests and maintaining hotel standards.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to develop and implement standard operating procedures.
• Excellent communication skills for coordination across departments.

Responsibilities

• Ensure compliance with hotel rules and regulations by all employees.
• Evaluate staff performance and recommend transfers or promotions.
• Maintain high standards for the condition of guestrooms and public areas.
• Oversee inventory and control of cleaning supplies and linens.

Job description

• To ensure that all employees thoroughly understand the house, departmental rules and regulations and that they adhere to such.

• To evaluate staff performance and provide recommendations for transfers & promotions when necessary.

• To co-ordinate and communicate effectively with other departments as well as within the department.

• To keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.

• To make routine rounds of the hotel at any time of the day performing random checks in all areas to ensure the expected hotel standard is set and continued.

• To develop standard procedures for routine tasks to enable employees to develop consistent work habits.

• To review, approve and analyse the housekeeping budget and justify for funds requested.

• To establish inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B Linen.

• To carry out quarterly inventory of the Rooms and F&B Linens together with the Finance Department.

• To control labour cost, housekeeping expenses and minimize waste in the department.

• To be innovative and establish creative ways of carrying out housekeeping jobs in the most simply, efficient and effective manner.

• To establish Lost & Found procedures and ensure proper documentation and safe keeping of such items.

• To work closely with Engineering Department for repair, maintenance and project works.

• To ensure all housekeeping equipment are in good working order and they are regularly service to reduce down time and inconvenience to the staff.

• To ensure that the condition of guestrooms and all areas of the hotel are in good order to maintain highest room appearance and standards.

• To establish efficient procedures and friendly service in the Linen/Uniform Room and Laundry.

• To ensure that laundry services are of high quality for hotel guests, and staff uniforms

• To create a warm and positive working environment in housekeeping so as to ensure high morale.

• To ensure that all hotel staff complies with the hotel grooming standards and that personal grooming is of the highest standard.