Executive (Healthcare Operations | Little India)

UEMS Solutions Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

UEMS Group in Singapore is seeking an Operations Supervisor to lead a small team and ensure daily operational performance.

You will conduct roll-calls, supervise staff, manage service delivery against contractual standards, and prepare monthly reports. The role requires at least 2 years in operations leadership, strong MS Office skills, and excellent interpersonal abilities; rotating shifts 7am-3pm and 1pm-9pm, 6 days a week.

Qualifications

• Experience in Operations and leading a team (at least 2 years).
• Proficient in Microsoft Office for reports and slides.
• Strong interpersonal skills to interact with stakeholders.
• Able to work with minimal supervision.

Responsibilities

• Assist Manager in daily operational activities.
• Conduct daily roll-call and ensure staff are attired and groomed; cascade information.
• Supervise and assess staff performance in deployment to ensure service delivery per contract.
• Ensure timely completion of planned work schedules and maintain required records.
• Handle feedback and complaints; report to Manager.
• Respond to user requests promptly and update upon completion; escalate when needed.
• Assist in monthly reports, operating budgets, and other relevant reports.
• Perform other duties as assigned by the Superior.

Skills

Interpersonal skills

Team leadership

Self-starter

Team player

Organizational skills

Tools

Microsoft Office

Job description

Working Hours:

6 days per week, rotating off day

Rotating shift: 7am to 3pm & 1pm to 9pm

Key Roles and Responsibilities

• Assist Manager in daily operational activities
• Conduct daily roll-call and ensure that staff are properly attired and groomed and necessary information cascaded during the roll-call
• Supervise and assess the work performance of the staffs in the daily deployment basis, to ensure the service delivery of operational needs is delivered as accordance to the contractual requirement.
• Ensure timely completion of all planned work schedules, prepare and maintain records as per standards required by the Company and Customer
• Handle feedbacks and complaints and update to the Manager accordingly
• Respond to user’s request promptly and update when it’s completed, elevate to Manager when necessary
• Assist in preparation of monthly reports, operating budgets and other relevant reports
• Perform any other relevant duties as and when assigned by the Superior
• Any other relevant duties as and when assigned by the Superior

Job Requirement

• At least 2 years of experience in Operations and leading a team
• Proficient in Microsoft Office Application for reports and preparation of presentation slides for monthly meeting.
• Strong interpersonal skill to interact with all levels of stakeholders such as clients on site, end users, and internal departments.
• Able to be a team player to assist the management team on the required inspections and reports.
• Self-starter with minimal supervision needed on the operation ground