Operations Manager

LS 2 SERVICES PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

LS 2 SERVICES PTE LTD is seeking an Operations Manager to oversee the day-to-day delivery of services in Singapore. You will supervise operations staff, coordinate rostering, manage supplier relationships and ensure adherence to statutory and client requirements.

The role focuses on efficiency, cost control and quality, with collaboration across Finance and HR on manpower, budgeting and compliance matters. Strong leadership and communication skills are essential.

Qualifications

• 5+ years of operations experience.
• Minimum 2 years of supervisory or managerial experience.
• Working knowledge of Singapore employment and work pass regulations.
• Proficiency in MS Office and ERP systems.
• Strong leadership and communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Plan, supervise and coordinate daily operations to ensure services are delivered on schedule and to contract specifications.
• Manage manpower deployment, rostering and attendance, and ensure adequate coverage across all sites.
• Lead, train and appraise supervisors and frontline staff, and handle staff performance and disciplinary matters in consultation with HR.
• Ensure compliance with MOM regulations, work pass requirements, workplace safety and health standards, and relevant licensing conditions.
• Monitor service quality through site inspections, audits and client feedback, and implement corrective actions where necessary.
• Manage client relationships, including regular reviews, complaint handling and contract-related operational matters.
• Prepare and manage the operational budget, control costs, and provide timely inputs to Finance on manpower costs, overtime, claims and supplier payments.
• Oversee procurement and management of equipment, consumables and subcontractors.
• Prepare regular operational reports and performance updates for senior management.

Skills

Leadership

Communication

Problem-Solving

MS Office

ERP systems

Regulatory knowledge

Tools

MS Office Suite

ERP Systems

Job description

The Operations Manager is responsible for the day-to-day delivery of the Company’s services, ensuring that operations run efficiently, comply with statutory and client requirements, and meet agreed quality and cost targets. The role manages operational staff and supervisors, and works closely with Finance and HR on manpower, budgeting and compliance matters.

Key Responsibilities

• Plan, supervise and coordinate daily operations to ensure services are delivered on schedule and to contract specifications.
• Manage manpower deployment, rostering and attendance, and ensure adequate coverage across all sites.
• Lead, train and appraise supervisors and frontline staff, and handle staff performance and disciplinary matters in consultation with HR.
• Ensure compliance with MOM regulations, work pass requirements, workplace safety and health standards, and relevant licensing conditions.
• Monitor service quality through site inspections, audits and client feedback, and implement corrective actions where necessary.
• Manage client relationships, including regular reviews, complaint handling and contract-related operational matters.
• Prepare and manage the operational budget, control costs, and provide timely inputs to Finance on manpower costs, overtime, claims and supplier payments.
• Oversee procurement and management of equipment, consumables and subcontractors.
• Prepare regular operational reports and performance updates for senior management.

Job Requirements

• At least 5 years of operations experience.
• Minimum 2 years of supervisory or managerial experience.
• Working knowledge of Singapore employment and work pass regulations.
• Proficiency in MS Office and ERP systems.
• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Willingness to work flexible hours when operationally required.