Executive (Healthcare Operations | Yishun)

UEMS Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

UEMS Group in Singapore seeks an experienced Operations Supervisor to lead daily operations, oversee a team, and ensure service delivery aligns with contractual requirements. The role emphasizes hands-on roll-call, staff grooming, and clear information cascades on the floor.

Qualified candidates will have at least 2 years in operations leadership, strong MS Office skills, and excellent interpersonal abilities to interact with clients, staff, and internal departments.

Qualifications

• Minimum 2 years of experience in Operations and leading a team.
• Proficiency in Microsoft Office for reports and presentations.
• Strong interpersonal skills to interact with clients on site and internal teams.
• Able to work well in a team and support management on inspections and reports.
• Self-starter with minimal supervision on the operation floor.

Responsibilities

• Assist Manager in daily operational activities.
• Conduct daily roll-call and ensure staff attire, grooming, and information cascaded during roll-call.
• Supervise and assess staff performance in daily deployments to meet contractual requirements.
• Ensure timely completion of planned work schedules and maintain required records.
• Handle feedback and complaints; update Manager accordingly.
• Respond to user requests promptly and update when completed; escalate as needed.
• Assist in preparation of monthly reports, operating budgets, and other relevant reports.
• Perform additional duties as assigned by the Superior.

Skills

Operations leadership

MS Office

Interpersonal skills

Team player

Self-motivation

Tools

MS Office

Job description

Monday to Friday:

7:00 am to 4:00 pm / 9:00 am to 6:00 pm / 11:00 am to 8:00 pm / 12:00 pm to 9:00pm

Alternate Saturday:

7:00 am to 11:00 am / 9:00 am to 1:00 pm / 11:00 am to 3:00 pm / 12:00 pm to 4:00 pm

Key Roles and Responsibilities

• Assist Manager in daily operational activities
• Conduct daily roll-call and ensure that staff are properly attired and groomed and necessary information cascaded during the roll-call
• Supervise and assess the work performance of the staffs in the daily deployment basis, to ensure the service delivery of operational needs is delivered as accordance to the contractual requirement.
• Ensure timely completion of all planned work schedules, prepare and maintain records as per standards required by the Company and Customer
• Handle feedbacks and complaints and update to the Manager accordingly
• Respond to user’s request promptly and update when it’s completed, escalat
• Assist in preparation of monthly reports, operating budgets and other relevant reports
• Perform any other relevant duties as and when assigned by the Superior
• Any other relevant duties as and when assigned by the Superior

Job Requirement

• At least 2 years of experience in Operations and leading a team
• Proficient in Microsoft Office Application for reports and preparation of presentation slides for monthly meeting.
• Strong interpersonal skill to interact with all levels of stakeholders such as clients on site, end users, and internal departments.
• Able to be a team player to assist the management team on the required inspections and reports.
• Self-starter with minimal supervision needed on the operation ground