Executive (Community and Case Management)

Children's Wishing Well; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A children's community service organization in Singapore is seeking an Executive (Community and Case Management) to support children's programmes. Key responsibilities include coordinating the Children's Enrichment Programme, managing relationships with stakeholders, and facilitating various enrichment activities. The ideal candidate should have relevant experience in social service, a passion for working with children, and strong communication skills to ensure effective support to children and families.

Qualifications

• Relevant experience in social service, education, or youth work is preferred.
• Ability to manage stakeholder relationships and engage with caregivers.

Responsibilities

• Coordinate community-based children's programmes and manage child registrations.
• Liaise with stakeholders to support children's well-being.
• Facilitate execution of activities and workshops.

Skills

Experience in social service

Passion for working with children

Communication skills

Programme coordination

Job description

We are looking for an Executive (Community and Case Management) to support and implement community-based children’s programmes. This role is ideal for individuals who are passionate about working with children and have relevant experience in social service, education, or youth work.

Key Responsibilities

Programme Coordination & Child Registration

• Register children for the Children Enrichment Programme (CEP) at assigned community sites

• Collect supporting documents, verify attendance, and manage annual renewals

• Schedule and register children for additional programmes (e.g. FRESH, Learning Journeys, Reach for the Stars)

Funded Programme Management

• Liaise with vendors, community partners, funders, caregivers, and children

Stakeholder Engagement

• Communicate with caregivers, school personnel, counsellors, and other social agencies to support the well-being of children

• Work closely with internal teams and external partners to ensure effective service delivery

Facilitation & On-Site Support

• Facilitate on-the-ground execution of activities such as:
  FRESH food support sessions
  Life skills workshops
  Learning journeys and other enrichment programmes

• Ensure volunteer, instructor, and child safety and engagement

Needs Assessment & Referrals

• Liaise with external stakeholders to assess needs and nominate children/families for:
  Financial assistance (e.g. groceries, bus subsidies)
  Counselling and psychology services
  Programmes like Grant-a-Wish or seasonal support initiatives

Administrative & Reporting Duties

• Manage donation-in-kind (DIK) records for food, non-food, and vouchers

• Respond to phone, email, and walk-in queries

• Maintain proper documentation of activities, children, and volunteers

• Assist in report preparation for quarterly board meetings

• Provide centre-based child management support when needed