Executive Assistant Manager - Rooms

Orchard Hotel Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A luxury hotel in Singapore is seeking an Executive Assistant Manager for Food & Beverage to lead and manage the Rooms Division. This role focuses on achieving operational excellence and ensuring excellent guest experiences while meeting brand standards. The ideal candidate has a degree in Hospitality Management and significant leadership experience within luxury hotel operations. Responsibilities include overseeing department functions, guest satisfaction, and financial performance. Competitive compensation and inclusive work culture offered.

Qualifications

• Minimum 10 to 12 years of experience in luxury hotel operations.
• At least 5 to 8 years in a senior Rooms Division leadership role.
• Proven experience in a five-star or luxury international hotel brand.

Responsibilities

• Oversee all Rooms Division departments, ensuring service quality.
• Handle complex guest issues with professionalism.
• Support budget preparation and monitor departmental expenses.

Skills

Leadership

Guest service orientation

Problem-solving

Financial acumen

Communication

Interpersonal skills

Education

Degree or diploma in Hospitality Management

Tools

Hotel PMS

Job description

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Executive Assistant Manager - Food & Beverage

Reporting to the General Manager, the incumbent shall be responsible to:-

The Executive Assistant Manager, Rooms is responsible for the overall leadership, operational excellence, and financial performance of the Hotel’s Rooms Division. This role ensures exceptional guest experiences, brand compliance, and seamless coordination across Front Office, Executive Lounge, Lobby Services, Reservations, Call Centre, Housekeeping, Engineering and Security departments. The EAM, Rooms acts as a key member of the Executive Committee and supports the General Manager in strategic and operational decision-making.

Operational Leadership

• Oversee all Rooms Division departments, including Front Office, Executive Lounge, Lobby Services, Reservations, Call Centre, Housekeeping Engineering and Security departments.
• Ensure consistent delivery of service standards and brand guidelines.
• Monitor daily operations to ensure smooth check-in/check-out processes and guest satisfaction.
• Handle and resolve complex guest issues, complaints, and VIP requirements with discretion and professionalism.

Guest Experience & Quality

• Champion a culture of personalized luxury service and anticipatory guest care.
• Maintain high guest satisfaction scores across internal and external platforms.
• Lead service recovery efforts and implement continuous improvement initiatives.
• Ensure adherence to health, safety, and security standards.

Financial & Commercial Performance

• Support budget preparation and control departmental expenses.
• Maximize room revenue through effective inventory management and collaboration with Revenue Management.
• Monitor productivity, labour costs, and operational efficiency.
• Analyze performance reports and implement corrective actions when required.

People Management & Development

• Lead, coach, and mentor department heads and managers within the Rooms Division.
• Drive talent development, succession planning, and performance management.
• Ensure staffing levels meet operational needs while controlling labour costs.
• Foster a positive, inclusive, and high-performance work culture.

Strategic & Executive Support

• Participate in Executive Committee meetings and contribute to hotel-wide strategy.
• Support pre-opening activities, renovations, and brand audits where applicable.
• Ensure compliance with brand standards, SOPs, and legal requirements.

Training and Employee Relations

• To recruit and select and train Food and Beverage outlet Managers, Assistant Managers and supervisory employees who are able to work within the guidelines and principles as set out in the Food and Beverage operations manual. To ensure that all employees go through the orientation induction process.
• To ensure that each outlet manager plans and implements effective training programs for their staff with the Training Manager and Departmental Trainers.
• To develop departmental trainers, assign training responsibilities and meet with departmental trainers monthly.
• To conduct yearly performance appraisal and give employees regular feedback on their job performance.
• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all time.
• To ensure that all employees provide a courteous and professional service at all times.
• To ensure that all employees have a complete understanding of and adhere to the rules and regulations and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
• To ensure that all annual leave / public holidays is planned effectively so that all leave will be cleared in the current working year.
• To ensure that staff at all levels of the Food & Beverage department is familiar with the Hotel's core values and guiding principles and actively participates in the shared vision of success.

Requirements

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 10 to 12 years of progressive experience in luxury hotel operations.
• At least 5 to 8 years in a senior Rooms Division leadership role (Director of Rooms, EAM, Rooms, or equivalent).
• Proven experience in a five-star or luxury international hotel brand.
• Strong leadership and people management skills.
• Exceptional guest service orientation and problem-solving ability.
• Excellent communication and interpersonal skills.
• Financial acumen and analytical mindset.
• Ability to work under pressure in a fast-paced luxury environment.
• Proficiency in hotel PMS and operational systems.