Executive Assistant (Excel Macros, Spreadsheets) @ Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

PERSOL is seeking a detail-oriented administrator for a 12-month contract role in Singapore. The candidate will manage Excel spreadsheets and databases, coordinate contractor deployments, and provide customer service support across scheduling and issue resolution.

Strong Excel skills and experience in customer service are essential for success in this position. The role requires independent work, a proactive mindset, and the ability to generate reports while improving data handling processes.

Qualifications

• Diploma or equivalent required.
• Experience in customer service or similar role preferred.
• Strong written and verbal communication skills.
• Highly proficient with Microsoft Excel (formulas, Macro, basic analysis) and handling large datasets.
• Able to work independently with minimal supervision.
• Proactive attitude and willingness to drive process improvements.

Responsibilities

• Manage Excel spreadsheets and databases, update schedules and records.
• Coordinate contractor deployments and scheduling.
• Provide high-quality customer service when scheduling appointments or addressing issues.
• Plan and deploy contractor teams based on updated data.
• Collaborate with stakeholders to resolve issues promptly.
• Generate reports for stakeholders and improve data processes.

Skills

Customer service

Communication

Excel proficiency

Independent work

Education

Diploma

Job description

About the role

This is a 12-month contract role (extendable/convertible) with a leading utilities group, based in the Kallang sector. You will manage excel spreadsheets and databases, coordinate contractor deployments, and provide customer service support across scheduling and issue resolution.

Key responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system
• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters
• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database
• Actively collaborate with various stakeholders and teams when handling issues
• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions
• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports
• Generate reports for various stakeholders
• Any other duties as assigned

About you

• Diploma
• Prior experience in customer service or a related role
• Strong communication and writing skills
• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets
• Adaptable and with the ability to work independently with minimal supervision
• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

Contact number: 81194