Resident Support Officer (Excel / PowerApps) @ Kallang Sector / Up $2800

PERSOL; Singapore; Vor Ort; SGD 30.000 - 41.000; Vollzeit

Zusammenfassung

PERSOL in Singapore is seeking a contract-based data and operations assistant to manage Excel spreadsheets and scheduling. You will coordinate contractors and teams, maintain the database, and generate reports for stakeholders.

The role requires strong Excel skills, good communication, and the ability to work independently with minimal supervision. The 12-month contract is extendable/convertible and based at Kallang Sector.

Only shortlisted candidates will be notified.

Qualifikationen

• Experience in customer service or related role.
• Strong communication and writing skills.
• Proficient in Microsoft Excel, including formulas/macros, with large datasets.
• Able to work independently with minimal supervision.
• Proactive mindset with initiative for process improvements.

Aufgaben

• Take ownership of managing Excel spreadsheets / database including updating schedules, works carried out in the system.
• Provide high quality customer service when calling consumers to schedule appointments or for any matters.
• Plan and deploy contractors and teams based on updates in the Excel spreadsheets / database.
• Collaborate with various stakeholders and teams when handling issues.
• Communicate effectively with consumers and stakeholders to ensure timely resolutions.
• Continuously improve and enhance spreadsheets / database for easier updating and reporting.
• Generate reports for various stakeholders.
• Any other duties as assigned.

Kenntnisse

Customer service experience

Strong communication

Excel & data analysis

Independent work mindset

Proactive process improvements

Jobbeschreibung

Duration: 12 months contract (Extendable / Convertible)

Location: Kallang Sector

Key responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system
• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters
• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database
• Actively collaborate with various stakeholders and teams when handling issues
• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions
• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports
• Generate reports for various stakeholders
• Any other duties as assigned

About you

• Prior experience in customer service or a related role
• Strong communication and writing skills
• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets
• Adaptable and with the ability to work independently with minimal supervision
• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

We regret to inform that only shortlisted candidates will be notified.