Executive Assistant (Outbound Customer Service, Excel) – Southeast ~

PERSOL; Singapore; On-site; SGD 51,000 - 65,000; Full time

Job summary

PERSOL is seeking a dedicated contract professional in Singapore to serve as the primary contact for residents, contractors, and internal stakeholders. Based in the Kallang Sector with potential site visits to Tengah, you will ensure professional, responsive support and drive efficient operations.

The role requires a diploma and strong Excel/data reporting skills, with a 1-year contract and standard working hours plus peak-period flexibility.

Qualifications

• Diploma required or equivalent.
• Experience in stakeholder management, customer service, or operations coordination.
• Excellent communication and relationship-building skills.
• Strong coordination and problem-solving abilities with multiple stakeholders.
• Proficient in Excel and comfortable handling large data for reporting.
• Self-motivated, adaptable, able to work independently with competing priorities.
• Customer-focused with continuous improvement mindset.

Responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support.
• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution.
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities.
• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties.
• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes.
• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps) and MS Office applications (eg Excel).
• Generate regular reports and updates to support operational planning and stakeholder decision-making.
• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency.
• Attend to issues at site if necessary.

Skills

Stakeholder management

Customer service

Operations coordination

Data reporting

Education

Diploma qualification

Tools

Microsoft Excel

PowerApps

CRM systems

Job description

About the role

This is a 1-year contract role (extendable/convertible) with a leading utilities group. You will serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. You will be based in the Kallang Sector and may be required to attend to issues at site in Tengah if necessary. Working hours are 08:30am–6:00pm Monday to Friday, with flexibility to work beyond 6pm and during weekends when necessary during peak periods.

Key responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support
• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities
• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties
• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes
• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps) and MS Office applications (eg Excel)
• Generate regular reports and updates to support operational planning and stakeholder decision-making
• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency
• Attend to issues at site if necessary

About you

• Diploma qualification
• Prior experience in stakeholder management, customer service, operations coordination, or a related role
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization
• Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner
• Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making
• Self-motivated, adaptable, and able to work independently while managing competing priorities
• Positive, proactive, and customer-focused, with a continuous improvement mindset and a strong sense of accountability