Admin & Customer Service Executive (Excel Spreadsheets, Formulas) @ Southeast ~

PERSOL; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PERSOL is seeking a detail-oriented contract administrator in Singapore, based in the Kallang sector. You will manage Excel spreadsheets and databases, coordinate contractor deployments, and provide customer service support across scheduling and issue resolution.

The role focuses on data management and stakeholder communication, requiring strong Excel skills and a proactive approach. Working hours are 08:30–18:00, with potential overtime during peak periods.

Qualifications

• Diploma or equivalent; relevant field preferred.
• Prior experience in customer service or related role.
• Strong communication and writing skills mandatory.
• Proficient in Microsoft Excel including formulas and macros.
• Able to work independently with minimal supervision.
• Proactive mindset with willingness to improve processes.

Responsibilities

• Manage Excel spreadsheets and databases, updating schedules and records in the system.
• Coordinate contractor deployments and team scheduling.
• Provide high-quality customer service when contacting consumers and scheduling appointments.
• Collaborate with multiple stakeholders to handle issues and ensure timely resolutions.
• Communicate effectively with consumers and stakeholders for satisfactory outcomes.
• Improve spreadsheets and databases for easier updates and reporting.

Skills

Customer service

Communication

Writing

Data handling

Education

Diploma

Tools

Microsoft Excel

Excel Macro

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am – 6.00pm (Monday to Friday)

(May be required to work beyond 6pm and during weekends when necessary, only during peak period

About the role

This is a 12-month contract role (extendable/convertible) with a leading utilities group, based in the Kallang sector. You will manage excel spreadsheets and databases, coordinate contractor deployments, and provide customer service support across scheduling and issue resolution.

Key responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system

• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters

• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database

• Actively collaborate with various stakeholders and teams when handling issues

• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions

• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports

• Generate reports for various stakeholders

• Any other duties as assigned

About you

• Diploma

• Prior experience in customer service or a related role

• Strong communication and writing skills

• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets

• Adaptable and with the ability to work independently with minimal supervision

• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

Contact number: 81 194