Customer Support Officer (Resident Engagement) @ Kallang Sector / Up $2800

PERSOL; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

PERSOL in Singapore seeks a Contract Administrator to manage spreadsheets and scheduling databases, ensuring accurate records and timely reports. The role involves coordinating with contractors, supporting customer service, and generating insights for stakeholders.

The candidate should be Diploma-qualified, with strong Excel skills and a proactive approach to process improvements. The 12-month contract is based in Kallang Sector, with extendable options and a focus on high-quality service

Qualifications

• Diploma holder with prior customer service experience is required.
• Strong written and verbal communication skills are essential.
• Proficient in Microsoft Excel (formulas, macros, basic analysis) for large datasets.
• Independent, proactive with initiative for process improvements.

Responsibilities

• Manage spreadsheets/databases and update schedules in the system.
• Provide high quality customer service when contacting consumers to schedule appointments.
• Plan and deploy contractors and teams based on updates in spreadsheets.
• Collaborate with stakeholders to handle issues and ensure timely resolutions.
• Communicate with consumers and stakeholders to ensure satisfaction.
• Improve spreadsheets/database for easier updates and reporting.
• Generate reports for various stakeholders.
• Perform other duties as assigned.

Skills

Strong communication

Written communication

Independent working

Initiative

Customer service experience

Education

Diploma

Tools

Microsoft Excel

Job description

Duration: 12 months contract (Extendable / Convertible)

Location: Kallang Sector

Key responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system

• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters

• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database

• Actively collaborate with various stakeholders and teams when handling issues

• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions

• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports

• Generate reports for various stakeholders

• Any other duties as assigned

About you

• Diploma

• Prior experience in customer service or a related role

• Strong communication and writing skills

• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets

• Adaptable and with the ability to work independently with minimal supervision

• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

We regret to inform that only shortlisted candidates will be notified.