executive

BCR EXPLORATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a dedicated team member for maintenance and cleanliness management. The role involves overseeing cleanliness standards, training staff, and ensuring guest satisfaction. Responsibilities include carrying out daily briefings, preparing welcome hampers, and managing documentation. Ideal candidates will focus on maintaining high standards of service and safety for both guests and team members while ensuring compliance with company policies.

Responsibilities

• Ensure cleanliness and maintenance according to set standards.
• Conduct daily briefings and assign tasks to associates.
• Train associates and monitor their performance.
• Maintain guest satisfaction index and prepare welcome hampers.
• Responsible for documentation and report generation.

Job description

• Responsible for cleanliness and maintenance of all areas according to set standards.
• Conduct daily briefing. Plans the work of the shift and the assign all associates in the designated areas.
• Responsible for all landscaped area and all plants and flower arrangements within and outside the building.
• Trains all associates and monitors their performance
• Guest satisfaction index to be maintained at the set standard.
• Prepare Welcome Hampers for VIP/ Special request.
• Responsible for documentation and report generation pertaining to lost and found, linen, uniform, room and laundry, key control etc.
• Ensures safety of all team members and safety of guests and their belongings.
• Responsible for maintaining all reports and documents pertaining to guest service and resource handling.
• Maintain all equipment and machinery in their area of work and follow safety standards.
• Ensure that the quality of all linen and uniform both for internal and external guests is checked against the set standards.
• Follows the discard schedule and also ensures that all linen and other items are tagged correctly.
• Responsible for spot checks of all linen items, room set up, key control, uniform, etc.
• Supervises outsourced contractors to ensure contractual compliance
• Plan and implement preventive maintenance and cleaning schedules for all areas.
• Liaise constantly with Front Office and Engineering to make sure the maintenance job is completed.
• Any other duties as directed.