Entry level IT Support Engineer (Immediate starter)

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Insurance & Medical coverage

Job summary

Alphaeus Pte Ltd is seeking an entry-level IT support specialist to troubleshoot client platform issues and manage incidents. On-the-job training will be provided, and you will liaise with multiple entities in English.

The role includes healthcare environment exposure and vaccine requirements, with insurance and medical coverage offered. This position is entry level with no prior experience required, and it involves supporting platform implementations and ongoing service requests in a Singapore

Qualifications

• Must have NITEC/Higher NITEC or higher.
• Strong command of English for liaising with multiple entities.
• IT-savvy with basic understanding of IT concepts.
• Comfortable working in a healthcare environment.
• Willing to take MMR & TDAP vaccines (claimable).

Responsibilities

• Troubleshoot client platform-related problems.
• Respond promptly to incidents; investigate and provide temporary or permanent resolutions.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor service levels and maintain configuration; provide regular reports.
• Assist in client platform implementation/upgrade projects.
• Manage client platform implementation/upgrade projects.
• Research/evaluate client platform tools.
• Provide systems-related technical advice to customers or project team.
• Manage client platform management systems.
• Handle change requests and report status to relevant parties.
• Perform client platform related presales tasks.
• Gather business or application requirements for infrastructure analysis and design.
• Ensure service levels meet requirements and implement corrective actions.
• Establish facility management standards to ensure consistency across teams.

Skills

IT savvy

English communication

Education

NITEC/Higher NITEC and above

Job description

Responsibilities:

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details:

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered