Level 1- IT Support Engineer

NIVABIZ PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NIVABIZ PTE. LTD. is seeking a proactive Level 1 IT Support Engineer to deliver day-to-day end-user assistance and help with IT operations and projects in our Singapore West office.

You will support hardware, software, network connectivity, mobile devices, printers, and business applications, while handling onboarding, ticketing, patch management, and vendor coordination. This role requires strong customer service mindset, good troubleshooting skills, and the ability to work with IT teammates to

Qualifications

• Minimum ITE/NITEC, Higher NITEC, Diploma, or equivalent in IT or related field.
• 1 year of Level 1 IT Support / End-User Support experience preferred.
• Experience with Windows-based desktops and laptops.

Responsibilities

• Provide Level 1 technical support to end users for incidents and service requests.
• Troubleshoot PC hardware/software issues and support Microsoft Windows and Office applications.
• Assist with onboarding/offboarding, patch management, and end-user device deployment.
• Support RF/PDA devices, Zebra devices, tablets, printers, and basic network connectivity.
• Record and update incidents in the helpdesk system and maintain documentation.

Skills

Level 1 Support

Windows

PC Hardware

Printers

Networking

Communication

Education

ITE/NITEC Diploma or equivalent

Tools

BeyondTrust

Job description

Job Overview

The Company is seeking a proactive and service-oriented Level 1 IT Support Engineer to provide day-to-day end-user technical support and assist with IT operations and projects.

The successful candidate will support users across hardware, software, network connectivity, mobile devices, printers, business applications, and other workplace technologies. The role will also involve IT asset support, vendor coordination, patch management, user onboarding/offboarding, and helpdesk administration.

Key Responsibilities

End-User & IT Support

• Provide Level 1 technical support to end users for IT-related incidents and service requests.
• Troubleshoot PC hardware and software issues.
• Support Microsoft Windows and Microsoft Office applications.
• Provide support for RF/PDA devices, Zebra mobile computers, tablets, printers, mobile devices, and other IT equipment.
• Troubleshoot basic network, wireless LAN, access point, and connectivity issues.
• Provide basic support for CCTV systems where required.
• Support Google Workspace, email, WMS, and other in-house business applications.
• Assist users with account-related issues, including account unlocking and basic access support.

IT Projects & Operations

• Assist IT Specialists with daily IT operational activities.
• Support the implementation and rollout of new IT-related projects across the organization.
• Assist with installation, configuration, testing, deployment, and replacement of IT equipment.
• Provide operational support to ensure IT systems and end-user devices remain available and functional.

Helpdesk & Documentation

• Record and update incidents and service requests in the IT helpdesk system.
• Update tickets with troubleshooting activities, actions taken, and resolution details.
• Ensure completed tasks and incidents are properly documented and closed.
• Maintain accurate IT support and operational documentation.
• Maintain confidentiality and comply with the Company's IT policies, procedures, and security requirements.

Desktop & Patch Management

• Support desktop management and patch management activities.
• Assist with maintaining and operating endpoint patch management programs.
• Provide remote IT support using approved remote-support tools such as BeyondTrust or equivalent.
• Monitor and support endpoint compliance where required.

User Onboarding & Offboarding

• Provide IT support for new employee onboarding.
• Assist with preparation and configuration of laptops, desktops, accounts, email, and other required IT access.
• Support employee offboarding, including account and IT asset-related activities.

Vendor Coordination

• Coordinate with external IT vendors for equipment servicing, repairs, replacement, and related support.
• Follow up with vendors on Zebra mobile computers, tablets, and other IT equipment.
• Monitor repair and service status to ensure timely resolution and operational continuity.

Requirements

• Minimum ITE/NITEC, Higher NITEC, Diploma, or equivalent qualification in Information Technology, Computer Engineering, Information Systems, or a related discipline.
• At least 1 year of relevant Level 1 IT Support / End-User Support experience.
• Hands-on experience supporting Windows-based desktops and laptops.
• Basic knowledge of PC hardware, software, printers, networks, Wi‑Fi, mobile devices, and office IT environments.
• Experience with helpdesk or IT ticketing systems will be advantageous.
• Basic knowledge of patch management and remote-support tools will be advantageous.
• Good troubleshooting and problem-solving skills.
• Good communication skills with a strong customer and user-service mindset.
• Proactive and willing to learn new technologies.
• Able to manage priorities and work effectively as part of an IT support team.

Employment Details

Position: Level 1 IT Support Engineer
Location: Singapore – West
Working Days: Monday to Friday, 5 days per week
Working Hours: 8:15 AM to 5:30 PM
Employment Type: Full-Time / Contract