Entry Level | IT Helpdesk Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

Alphaeus Pte Ltd is seeking an IT Helpdesk professional to provide off-site support, troubleshoot, and resolve technical issues for end-users in a healthcare environment.

The role requires strong communication and customer service skills, familiarity with Windows OS, Active Directory, and MS Outlook, and the ability to handle calls via voicemail, email, or fax. Training and onboarding will focus on timely, professional service delivery.

Qualifications

• Min. Nitec in any disciplines.
• IT technical support or call centre experience is a plus.
• Strong communication and customer service skills.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Responsibilities

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
• Be available to take calls
• Provide first level support to troubleshoot and solve technical problems
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight
• Prompt response to queries via voicemail / email / fax
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
• Coordination for employee user account administration, activation, changes, and terminationsReceive and answer all users' IT service request calls

Skills

Customer service

Communication skills

Education

Nitec

Tools

Windows OS

Active Directory

MS Outlook

Mobile devices support

Job description

Job Description:

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
  Be available to take calls

• Provide first level support to troubleshoot and solve technical problems

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight

• Prompt response to queries via voicemail / email / fax

• Accurate assessment/ resolution of problems

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations
  Receive and answer all users' IT service request calls

Requirements:

• Min. Nitec in any disciplines

• IT technical support or call centre experience is a plus

• Strong communication and customer service skills

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support

Location: South

Working Hours: 5 Working Days (anyday within the week), Normal Office Hours