Service Desk Engineer | Alexandra Area

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

PRIMESTAFF MANAGEMENT SERVICES PTE LTD seeks an IT Support Technician to join our healthcare operations in Singapore. You will provide remote/off-site and on-site support within a hospital-like environment, handling end-user issues and maintaining SLA adherence.

The role requires a relevant IT qualification and at least 1 year of experience; familiarity with Windows environments is a plus, and immediate availability is preferred.

Qualifications

• NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or related discipline.
• N-Level qualifications with at least 1 year IT support experience.
• Basic knowledge of desktop/laptop troubleshooting and Windows environments.
• Strong interest in IT support and a willingness to learn.
• Comfortable working in a healthcare environment.
• Able to work on a 5-day roster, including weekends and Public Holidays.
• Immediate availability is preferred.

Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.
• Attend to incoming calls and IT service requests promptly and professionally.
• Provide first-level troubleshooting and resolution for technical issues.
• Respond promptly to user queries received via phone, voicemail, email, and other support channels.
• Accurately assess, diagnose, and resolve reported IT issues.
• Log, track, and manage incidents and service requests through to resolution.
• Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.
• Support user account administration, including account activation, modification, and termination.
• Escalate unresolved or complex technical issues to the appropriate support teams.
• Provide timely updates to users on the status and resolution of reported issues.
• Ensure service requests and incidents are handled in accordance with established service standards and SLAs.
• Maintain a high level of customer service and user satisfaction.

Skills

IT support

Windows environments

Customer service

Education

NITEC / Higher NITEC / Diploma in IT

N-Level + 1 year IT support

Job description

Industry: Healthcare
Working Days & Hours: 5 days per week (rostered on any day of the week), 8–9 hours per day between 7:30 AM and 9:00 PM

Job Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.

• Attend to incoming calls and IT service requests promptly and professionally.

• Provide first-level troubleshooting and resolution for technical issues.

• Respond promptly to user queries received via phone, voicemail, email, and other support channels.

• Accurately assess, diagnose, and resolve reported IT issues.

• Log, track, and manage incidents and service requests through to resolution.

• Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.

• Support user account administration, including account activation, modification, and termination.

• Escalate unresolved or complex technical issues to the appropriate support teams.

• Provide timely updates to users on the status and resolution of reported issues.

• Ensure service requests and incidents are handled in accordance with established service standards and SLAs.

• Maintain a high level of customer service and user satisfaction.

Requirements

• NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.

• Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered.

• Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous.

• Strong interest in IT support with a willingness to learn.

• Comfortable working in a healthcare environment.

• Able to work on a 5-day roster, including weekends and Public Holidays.

• Immediate availability is preferred.