*Entry Level* 6 Months Call Centre Officer (Insurance Sector) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative for a 6-month contract. The role involves addressing enquiries via phone and email, updating customer interaction records in the CRM system, and ensuring timely follow-up with customers. Ideal candidates should have a minimum of GCE 'A' Levels or Diploma. Training will be provided, and no prior experience is necessary. This position offers a salary of $2200 plus a completion bonus.

Qualifications

• Minimum GCE 'A' Levels or Diploma in any field.
• No experience required, training will be provided.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional manner.
• Update complete and accurate information on customer interactions in the CRM system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues that require escalation.
• Prepare requests including policy summary, premium paid, beneficiary information.

Education

Minimum GCE 'A' Levels or Diploma

Job description

Eunos

$2200 + 0.5 month completion bonus

Monday – Friday 9am – 6pm

6 months contract

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer RelationshipManagement (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.

Requirements

• Minimum GCE ’A’ Levels or Diploma in any fiend
• No experience required, training will be provided

We regret that only shortlisted candidates will be notified.