Enterprise Technical Support Engineer, Application Security

Cloudflare; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Cloudflare is seeking a Technical Support Engineer for Application Services/Performance in Singapore. You’ll be the frontline expert handling enterprise inquiries, diagnosing DNS, TLS, and app-service configurations, and guiding customers to reliable deployments.

You’ll collaborate with Engineering and Product teams to improve tools, write guides, and share knowledge. A strong background in networking, observability tools, and web servers is required.

Qualifications

• At least 4 years as Technical Support Engineer or similar in distributed platforms.
• Strong ability to diagnose and simplify complex technical concepts.
• Excellent written and verbal communication with customers.
• Able to work independently and in fast-paced teams.
• Solid understanding of L4/L7 protocols and networking concepts.
• Experience with observability tools to trace root causes and performance issues.

Responsibilities

• Serve as trusted technical advisor for Enterprise customers across App Services/Performance.
• Diagnose and resolve complex issues related to DNS, HTTP Errors, TLS, caching, and routing.
• Collaborate with Engineering/Operations to remediate issues and apply mitigations.
• Create and maintain knowledge base articles and troubleshooting guides.
• Utilize command line tools and web servers for diagnostics and fixes.
• Work with Product teams to improve Cloudflare's apps and tooling.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Education

BS in CS or related

Tools

dig

traceroute

curl

openssl

git

Kibana

Grafana

Zabbix

Sentry

Job description

Cloudflare is seeking a Technical Support Engineer for Application Services/Performance in Singapore. You’ll be the frontline expert handling enterprise inquiries, diagnosing DNS, TLS, and app-service configurations, and guiding customers to reliable deployments.

You’ll collaborate with Engineering and Product teams to improve tools, write guides, and share knowledge. A strong background in networking, observability tools, and web servers is required.