Senior Zero Trust Technical Support Engineer

Cloudflare; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cloudflare, a global leader in internet security and performance, is seeking a Technical Support Engineer for Zero Trust in Singapore. You will work with our largest enterprise customers to ensure seamless deployment and operation of Cloudflare’s Zero Trust solutions, including Access, Gateway, and Teams.

Applicants should have 4+ years in technical support for networking or web security, strong troubleshooting, and experience with IAM systems (Okta, Azure AD) and auth protocols (SAML, OIDC).

Qualifications

• Minimum 4 years as a Support Engineer in networking or web security.
• Experience with IAM and authentication protocols like SAML/OIDC.
• Strong troubleshooting, communication, and customer service.

Responsibilities

• Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform.
• Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.
• Diagnose and remediate configuration/integration challenges with authentication protocols (SSO, SAML, OIDC).
• Create and maintain knowledge base articles and troubleshooting documentation.
• Collaborate with Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
• Provide feedback to drive product improvements aligned with user needs.
• Assist customers in identifying and responding to security incidents using Cloudflare threat intelligence.

Skills

Troubleshooting

Customer service

IAM systems

Authentication protocols

Networking fundamentals

Cloud platforms

SAML

OIDC

Education

Bachelor's degree in CS/Cybersecurity

Tools

Okta

Ping Identity

Azure Active Directory

PostgreSQL

MySQL

MS SQL

Job description

Cloudflare, a global leader in internet security and performance, is seeking a Technical Support Engineer for Zero Trust in Singapore. You will work with our largest enterprise customers to ensure seamless deployment and operation of Cloudflare’s Zero Trust solutions, including Access, Gateway, and Teams.

Applicants should have 4+ years in technical support for networking or web security, strong troubleshooting, and experience with IAM systems (Okta, Azure AD) and auth protocols (SAML, OIDC).