Technical Support Engineer, Application Security

WebHosting; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Cloudflare culture and benefits

Job summary

Cloudflare is seeking a Technical Support Engineer for Application Services/Performance to assist our Enterprise customers with complex technical issues and premium support. You will work with DNS, HTTP errors, IAM, load balancing, caching and SSL/TLS configurations to ensure smooth deployment and operation of Cloudflare App Services.

You will collaborate with Engineering and Operations to remediate issues, improve documentation, and deliver high-quality, personalized assistance across channels.

Qualifications

• Proven ability to diagnose and resolve complex technical issues for enterprise customers.
• Experience with web security concepts and application services is a plus.
• Strong written and verbal communication for cross-functional teams.

Responsibilities

• Serve as a trusted technical advisor for Enterprise customers on Application Services/Performance.
• Diagnose and resolve complex issues involving DNS, HTTP errors, IAM, load balancing and SSL/TLS.
• Collaborate with Engineering to remediate issues and improve tools and guides.

Skills

DNS

HTTP Errors

IAM

Load Balancing

Caching

CORS

SSL/TLS

Network

Command line

dig

traceroute

curl

tcpdump

Tools

Apache

Nginx

IIS

Job description

Technical Support Engineer, Application Security

Cloudflare ·United States, Singapore

On-site Full-time Not specified Customer Support

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company – for better service and future product development.

What You’ll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Application Services/Performance to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare’s App Services solutions with confidence.

• Serve as a trusted technical advisor for our Enterprise customers, responding to and resolving inquiries and incidents related to Application Services/Performance, while delivering timely, high-quality and personalized assistance.
• Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DNS, HTTP Errors, IAM, Load Balancing, Caching, CORS, SSL/TLS, Network, and other Application Services/Performance related configurations.
• Work with Engineering and Operations teams to remediate issues, suggest steps to mitigate, and apply the appropriate mitigation, when applicable.
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
• You have a solid grasp of problem-solving with command line tools (dig/traceroute/curl/tcpdump).
• You have experience installing and configuring web servers like Apache, Nginx, and IIS.
• Work with Engineering and Product teams to improve products and tools.

Bonus Points For

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.