Zero Trust Support Engineer — Enterprise

Area 1 Security, Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Cloudflare Singapore is seeking an experienced Technical Support Engineer for Zero Trust to help enterprise customers deploy and operate Cloudflare's Zero Trust solutions with confidence.

You will troubleshoot complex issues, provide premium-level support via phone, email, chat, and social channels, and collaborate with Product, Engineering, and Security teams to drive improvements. A strong background in IAM, authentication protocols, and cloud platforms is required.

Qualifications

• Minimum of 4 years experience as a Support Engineer / Sr. Support Engineer in networking or web security
• Exceptional troubleshooting and problem-solving skills with the ability to simplify complex concepts for customers
• Strong customer service orientation and communication skills, both written and verbal
• Experience supporting multi-factor authentication mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA)
• Hands-on experience with IAM systems (Okta, Ping Identity, Azure AD)
• Knowledge of authentication protocols (SAML, OIDC, LDAP) and secure web gateway technologies
• Proficiency in networking fundamentals (DNS, VPNs, firewalls, traffic routing)
• Experience with cloud platforms (AWS, Azure, GCP) and SaaS integrations
• Familiarity with database servers (PostgreSQL, MySQL, MS SQL)

Responsibilities

• Serve as trusted technical advisor for enterprise customers using Cloudflare’s Zero Trust platform (Access, Gateway, Teams)
• Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access
• Diagnose and remediate configurations and integrations with authentication protocols (SAML, OIDC) and network security settings
• Create and maintain knowledge base articles, guides, and troubleshooting docs for internal and customer use
• Collaborate with Product, Engineering, and Security teams to resolve advanced customer issues
• Provide feedback from customer interactions to drive product improvements
• Assist customers in identifying and responding to security incidents using Cloudflare’s threat intel tools

Skills

Troubleshooting

Customer service

Communication

MFA concepts

IAM systems

Authentication protocols

Networking fundamentals

Cloud platforms

Database knowledge

Education

Bachelor's degree in Computer Science or Cybersecurity

Tools

Okta

Ping Identity

Azure Active Directory

Job description

Cloudflare Singapore is seeking an experienced Technical Support Engineer for Zero Trust to help enterprise customers deploy and operate Cloudflare's Zero Trust solutions with confidence.

You will troubleshoot complex issues, provide premium-level support via phone, email, chat, and social channels, and collaborate with Product, Engineering, and Security teams to drive improvements. A strong background in IAM, authentication protocols, and cloud platforms is required.