Engineer (Technical Support)

CANATEC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technical solutions provider in Singapore is seeking a dedicated Technical Support Engineer to manage technical proposals, conduct site surveys, and resolve system issues. This role involves collaboration with project teams and proactive engagement with clients. Ideal candidates should hold a Bachelor's degree in Engineering and possess strong technical skills. Open to fresh graduates, the position requires exceptional interpersonal skills and a willingness to adapt to a fast-paced environment.

Qualifications

• 1-3 years in HVAC, BMS, CRAC or building systems technical support is preferred.
• Open to fresh graduates with relevant project exposure.
• Understanding of mechanical/electrical systems and engineering principles.

Responsibilities

• Prepare and submit detailed technical proposals and tender documentation.
• Conduct site surveys, gather data, and perform technical evaluations for system design.
• Execute system testing, commissioning, and performance validation.
• Generate incident analysis reports and maintain compliance trackers.

Skills

Proficiency in Microsoft Office Suite

Knowledge of AutoCAD/BIM tools

Interpersonal skills

Proactive in diagnosing technical issues

Education

Bachelor in Mechanical/Electrical Engineering or related field

Job description

With our ongoing expansion, we’re excited to welcome adedicated Technical Support Engineer to grow with us.

Responsibilities:

1) Technical Proposal & Tender Management

• Prepare and submit detailed technical proposals, compliance matrices, datasheets, and tender documentation.
• Analyse project specifications, drawings, and client requirements to ensure alignment with proposed solutions.
• Perform solution engineering, including review of construction drawings and preparation of Bill of Materials (BOM).
• Collaborate with project teams and consultants to validate technical submissions against contractual and design specifications.

2) Pre-Sales Engineering & Solution Design

• Conduct site surveys, gather critical data, and perform technical evaluations for system design.
• Select optimal products/systems based on technical feasibility and client needs.
• Develop and deliver compelling technical presentations to clients and stakeholders.

3) Testing, Commissioning & Issue Resolution

• Execute system testing, commissioning, and performance validation.
• Diagnose, troubleshoot, and resolve complex product/system issues (hardware/software).
• Develop alternative solutions for product limitations or field failures.

4) Technical Documentation & Knowledge Management

• Generate incident analysis reports, equipment records, and maintenance documentation.
• Maintain accurate hardware/software databases and compliance trackers.
• Deliver product training to clients and internal teams.

5) Collaboration & Innovation

• Provide proactive technical updates to cross-functional teams (Sales, Engineering, PMO).
• Support product innovation and improvement initiatives.
• Attend project meetings and client technical reviews.

Requirements:

• Bachelor in Mechanical/Electrical Engineering or related field.
• 1-3 years in HVAC, BMS, CRAC, or building systems technical support is preferred.
• Open to fresh graduates with relevant project exposure.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Working knowledge of AutoCAD/BIM tools for drawing review.
• Understanding of mechanical/electrical systems and engineering principles.
• Proactive in diagnosing technical issues and delivering solutions.
• Exceptional interpersonal skills for client/stakeholder interactions.
• Ability to manage tight deadlines and multitask in fast-paced environments.
• Willingness to work irregular hours and travel overseas for project.