Endpoint & Desktop Support Engineer - Onsite & Remote

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an experienced Technical Support & Service Delivery professional in Singapore to provide onsite and remote support for desktops, laptops, printers, and mobile devices. You will diagnose issues, perform deployment and maintenance of endpoints, and ensure SLA-driven resolutions for enterprise environments.

The role requires 3–5 years in desktop support or workplace services, with strong knowledge of Windows 10/11, M365, AD, Entra ID, Intune, Endpoint Manager,

Qualifications

• Diploma or Bachelor's degree in IT, CS, Engineering or related discipline.
• 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of Windows 10/11, M365, Active Directory, Entra ID, Intune, SCCM/MECM, VPN and networking fundamentals.

Responsibilities

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and OS upgrades.
• Manage Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline

Tools

Windows 10/11

Microsoft 365 Suite

Active Directory

Azure Active Directory (Entra ID)

Microsoft Intune

Endpoint Manager

SCCM/MECM

VPN & Networking fundamentals

Job description

RECRUIT EXPRESS PTE LTD is seeking an experienced Technical Support & Service Delivery professional in Singapore to provide onsite and remote support for desktops, laptops, printers, and mobile devices. You will diagnose issues, perform deployment and maintenance of endpoints, and ensure SLA-driven resolutions for enterprise environments.

The role requires 3–5 years in desktop support or workplace services, with strong knowledge of Windows 10/11, M365, AD, Entra ID, Intune, Endpoint Manager,