Desktop Support Engineer - Remote & Onsite IT Help

ITCAN PTE. LIMITED; Singapore; On-site; SGD 3,000 - 5,400; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a Desktop Support Engineer to be the first line of contact for end users, delivering timely desktop support and ensuring SLAs are met across multiple locations.

The role covers troubleshooting hardware/software issues, imaging devices, asset management, and timely incident resolution, with emphasis on Windows 10/11 and Office 365 support.

The ideal candidate has at least 1 year of desktop support experience and an IT-related diploma.

Qualifications

• ITE or Diploma in Information Technology, Computer Engineering, or related field.
• At least 1 year of desktop support or IT helpdesk experience.
• Hands-on experience with Windows 10/11 and Office 365.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot and resolve end-user incidents within SLA timelines.
• Escalate unresolved issues to appropriate resolver groups or vendors.
• Image and re-image desktops/laptops; support device deployment and refresh.
• Maintain asset inventory and accurate incident records in the ticketing system.
• Create and update work instructions and technical documentation.
• Ensure compliance with IT policies, security standards, and procedures.
• Support users across multiple sites and participate in standby rotations.

Skills

Desktop support

Ticketing systems

Remote support

Networking basics

Education

ITE or Diploma in IT / Computing

Tools

Office 365

ITSM tools

Job description

ITCAN PTE. LIMITED in Singapore is seeking a Desktop Support Engineer to be the first line of contact for end users, delivering timely desktop support and ensuring SLAs are met across multiple locations.

The role covers troubleshooting hardware/software issues, imaging devices, asset management, and timely incident resolution, with emphasis on Windows 10/11 and Office 365 support.

The ideal candidate has at least 1 year of desktop support experience and an IT-related diploma.