Onsite & Remote Endpoint Support Engineer

Recruit Express Pte Ltd.; Singapore; On-site; SGD 54,000 - 72,000; Full time

Job summary

Recruit Express Pte Ltd. in Singapore is seeking a Desktop & Workplace Support Engineer to deliver onsite and remote support for desktops, laptops, and peripherals.

You will diagnose hardware, software, OS, and application issues; install, configure, deploy, and maintain endpoint devices; and manage Windows environments, Microsoft 365, and endpoint security solutions. You will troubleshoot VPN and network issues, coordinate hardware replacements, and ensure SLAs are met while maintaining

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Excellent troubleshooting and problem‑solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and operating system upgrades.
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access‑related issues.
• Coordinate hardware replacements, warranty claims, and break‑fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.
• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Job description

Recruit Express Pte Ltd. in Singapore is seeking a Desktop & Workplace Support Engineer to deliver onsite and remote support for desktops, laptops, and peripherals.

You will diagnose hardware, software, OS, and application issues; install, configure, deploy, and maintain endpoint devices; and manage Windows environments, Microsoft 365, and endpoint security solutions. You will troubleshoot VPN and network issues, coordinate hardware replacements, and ensure SLAs are met while maintaining