End User IT Support Engineer - [Training Provided]

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an entry-level candidate to manage troubleshooting and client platform projects. Responsibilities include ensuring service levels, providing technical advice, and gathering requirements. Candidates must have at least NITEC/Higher NITEC qualifications, good English communication skills, and a basic understanding of IT. On-the-job training, insurance, and medical coverage are provided. The role requires comfort with healthcare settings and vaccine compliance.

Benefits

On Job Training Provided

Insurance & Medical covered

Qualifications

• Candidate must possess at least NITEC/Higher NITEC and above.
• Good command in English to liaise with different entities.
• IT savvy / Basic Understanding of IT.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolution.
• Monitor the agreed service level and document system configurations.

Skills

Good command in English

IT savvy / Basic Understanding of IT

Comfortable working in healthcare environment

Education

NITEC/Higher NITEC

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered