Desktop Support-Resident Engineer

Millennium Technology Services Co.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is seeking a skilled IT support professional to provide dedicated support for end-user computing devices. The ideal candidate will have 2 years of experience, strong technical proficiency in Windows, Linux, and macOS, and excellent communication and problem-solving skills. Certifications such as CompTIA A+, Network+, or Microsoft Certified would be beneficial. Join us to enhance our dedicated IT support team.

Qualifications

• 2 years of experience in dedicated IT support.
• Advanced troubleshooting skills across multiple operating systems.
• Professional communication competency in English.

Responsibilities

• Provide end-user support for computing devices.
• Handle complex technical escalations.
• Support specialized scientific applications.

Skills

End-User Support

Networking Concepts

Troubleshooting Skills

Communication Skills

Problem-Solving Skills

Education

CompTIA A+

CompTIA Network+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Windows OS

Linux

macOS

Job description

You’ll have 2 years of experience in providing dedicated IT support, particularly end‑user support, the team shall demonstrate strong technical proficiency across Windows, Linux, and macOS, coupled with knowledge of information security principles. Ability to learn to support specialized scientific applications is a plus. Collectively, the team shall possess advanced troubleshooting skills across multiple operating systems (Windows, macOS, Linux (Ubuntu, Redhat), strong knowledge of networking concepts, and experience in handling complex technical escalations.

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate would be advantageous.

Personnel must demonstrate professional communication competency (written and spoken English), customer service, and problem-solving skills.

• End-User Computing Devices (EUCD, e.g. Windows Desktops/Laptops, Apple Mac)
• Handheld Computing Devices including but not limiting to iPads, Tablets, Smart Phones
• Accessories for Computing Devices including but not limiting to Port Replicators, Docking Stations, Web Cams, DVD/Blu‑ray Burners, Kensington locks, Card Readers, Power Adaptors, Input Devices such as Keyboards, Mouse, Digital Pens, Handheld Scanners
• External LCD Monitors
• Personal and Network Printers, Label Printers, Document Scanners