Desktop Service Desk Engineer — End-User Support & IT Ops

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT support professional to deliver end-user support and client management for our platform systems. You will troubleshoot platform-related issues and respond quickly to incidents, providing both temporary and permanent resolutions as needed.

You will handle service requests, monitor SLAs, and maintain documentation of configurations while participating in platform implementation and upgrade projects. Regular progress reporting is expected.

Qualifications

• Experience in IT helpdesk or end-user support.
• Strong problem-solving and communication skills.
• Ability to manage incidents and provide timely updates.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform problems and provide resolutions.
• Respond promptly to incidents and provide status updates.
• Handle service requests related to client platforms.
• Monitor SLAs and document system configurations.

Skills

End User Support

Troubleshooting

Incident Management

Asset Management

Server Administration

Job description

ITCAN PTE. LIMITED is seeking an IT support professional to deliver end-user support and client management for our platform systems. You will troubleshoot platform-related issues and respond quickly to incidents, providing both temporary and permanent resolutions as needed.

You will handle service requests, monitor SLAs, and maintain documentation of configurations while participating in platform implementation and upgrade projects. Regular progress reporting is expected.