#EG Ops Support Executive, Digital Workplace

NCS; Singapore; A distancia; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

NCS is seeking an Ops Support Executive, Digital Workplace, based in Singapore. This full-time role covers end-user support, incident resolution, asset management and server administration to enable smooth digital workplace operations across APAC.

You will monitor SLAs, assist in platform upgrades, and coordinate with vendors for hardware replacements while maintaining accurate asset records. Ideal candidates have 1+ year in technology administration, basic networking knowledge, and proficiency

Formación

• 1+ year of related experience in Technology Administration.
• Basic networking knowledge is an advantage.
• Proficient in MS Office applications.
• Independent, resourceful and result-oriented with a can-do attitude.

Responsabilidades

• Perform End User Support – Client Management.
• Troubleshoot client platform problems and provide timely resolutions.
• Respond to incidents and provide updates to stakeholders.
• Handle service requests related to client platforms.
• Monitor service levels and maintain system configurations.
• Provide regular reporting to relevant parties.
• Participate in client platform implementation/upgrade projects.
• Coordinate with vendors for hardware replacement when needed.
• Perform asset management and keep asset records up to date.
• Administer local servers to support software distribution and patch management.
• Ensure deliverables meet SLAs and propose action plans when required.
• Establish and follow facility management standards for project consistency.
• Submit progress reports to stakeholders.

Conocimientos

End User Support

Incident Management

Asset Management

Server Administration

SLA Monitoring

MS Office

Network knowledge

Can-do attitude

Herramientas

MS Office

Network concepts

Descripción del empleo

#EG Ops Support Executive, Digital Workplace

• Full-time
• Department: Others

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

As an Desktop Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

• Preferably with 1 or more year ofrelated experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.