#EG Desktop Engineer (SSOE)

NCS Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS Pte Ltd, a leading AI Tech Services company, seeks an Operations Support Executive for End User Computing in Singapore. You will provide end-user support, manage incidents, and ensure stable IT operations across client platforms. The role includes troubleshooting, SLA monitoring, and supporting platform upgrades.

The ideal candidate has iOS/Android familiarity, strong communication, and 1+ years of technology administration experience. Diploma in IT is advantageous.

Qualifications

• Diploma in an IT-related discipline is preferred.
• 1+ year technology administration experience.
• Familiarity with iOS and Android devices is a plus.

Responsibilities

• Provide end-user support for client platforms and manage incidents and service requests.
• Troubleshoot client platform issues and offer temporary/permanent solutions.
• Monitor SLAs and provide status updates to stakeholders.
• Document configurations and generate operational reports.
• Assist with platform implementation and upgrade projects.
• Coordinate with vendors for hardware replacement and issue resolution.
• Perform IT asset management and manage user accounts.
• Support local server administration for software distribution and patching.

Skills

iOS familiarity

Android familiarity

Communication skills

Windows support

Education

Diploma in IT-related discipline

Tools

Cloning Tools

Mac OS

Antivirus software

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

As an Operations Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Qualifications

The ideal candidate should possess:

• Familiarity with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Preferably with 1 or more years related experience in Technology Administration
• Diploma, in an IT-related discipline will be an advantage

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.