End User Computing Engineer — Windows, macOS & Automation

AIA Shared Services; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

AIA Shared Services in Singapore seeks an experienced End User Computing Engineer to support, maintain, and enhance the EUC environment, including desktops, laptops, mobile devices, and peripheral devices.

You will troubleshoot across Windows, macOS, and mobile platforms, handle software deployment, and coordinate OS upgrades with group technology. The role emphasises automation, security, and efficient incident response.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of EUC support experience, preferably in financial services or trading environments.
• Strong technical expertise in Microsoft technologies: Active Directory, SCCM, GPO, O365, Azure, Intune, macOS, MS Teams Rooms.

Responsibilities

• End User Computing Services: provide support for desktops, laptops, mobile devices, and peripherals in a financial services environment.
• Troubleshoot hardware and software issues across Windows, macOS, and mobile platforms.
• Respond to remote and onsite requests for software installation, configuration, and troubleshooting of standard and in-house applications.
• Ensure all VVIP support requests are addressed within 2-4 hours.
• Monitor and remediate non-compliant devices related to patches, security and application upgrades.
• Collaborate with AIA Group Technology on OS upgrades and application updates.
• Provide support for financial applications and trading platforms (e.g., Bloomberg).
• Manage the full device lifecycle, including provisioning, patching, upgrades, and decommissioning.
• Ensure compliance with IT security policies, regulatory requirements, and internal audit standards.
• Perform other duties as assigned by supervisors.

Skills

PowerShell scripting

Stakeholder management

Team player

Communication skills

Independent working

Problem solving

Education

IT/CS degree

Tools

Active Directory

SCCM

GPO

Office 365

Azure

Intune

macOS

SharePoint

Power Automate

Job description

AIA Shared Services in Singapore seeks an experienced End User Computing Engineer to support, maintain, and enhance the EUC environment, including desktops, laptops, mobile devices, and peripheral devices.

You will troubleshoot across Windows, macOS, and mobile platforms, handle software deployment, and coordinate OS upgrades with group technology. The role emphasises automation, security, and efficient incident response.