Luxury Butler & Guest Experience Lead

HEY ROCKET PTE. LTD.; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

HEY ROCKET PTE. LTD. in Singapore seeks a service-oriented Butler to deliver personalised, high-quality experiences for guests in a luxury hotel environment.

You will anticipate guest needs, coordinate personalised arrangements and ensure a seamless stay. This role requires at least 1 year in hospitality, Mandarin and English proficiency, and experience with PMS/POS systems. You will work rotating shifts, collaborating with housekeeping, F&B, concierge and other departments to maintain

Qualifications

• Minimum 1 year of relevant hospitality or guest services experience.
• Proficient in English and Mandarin.
• Prior luxury hotel or VIP guest service experience is advantageous.
• Proficient in PMS, POS systems and Microsoft Office.

Responsibilities

• Provide personalised guest service from pre-arrival preparation to departure.
• Review guest profiles and preferences to prepare suites, amenities and special arrangements.
• Welcome guests, conduct in-suite check-in and provide suite orientation and luggage assistance.
• Respond promptly and professionally to guest enquiries and requests in person, over the phone, via email and messaging platforms.
• Coordinate restaurant reservations, transportation, sightseeing, entertainment and other guest arrangements.
• Handle in-room dining orders, serve meals and coordinate the replenishment of amenities, room servicing, laundry and other in-suite services.
• Arrange personalised experiences and celebrations for special occasions.
• Proactively follow up on guest requests, resolve service issues and elevate complaints or incidents when necessary.
• Maintain accurate guest preference records, operational documentation and shift handovers.
• Work closely with housekeeping, food and beverage, concierge and other departments to ensure efficient service delivery.
• Adhere to luxury hospitality service standards, grooming requirements, workplace safety procedures and operational guidelines.
• Perform other operational duties as assigned by Management.

Skills

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Service-oriented attitude

Education

Diploma or Degree in Hospitality or Tourism Management

Tools

PMS

POS systems

Microsoft Office

Job description

HEY ROCKET PTE. LTD. in Singapore seeks a service-oriented Butler to deliver personalised, high-quality experiences for guests in a luxury hotel environment.

You will anticipate guest needs, coordinate personalised arrangements and ensure a seamless stay. This role requires at least 1 year in hospitality, Mandarin and English proficiency, and experience with PMS/POS systems. You will work rotating shifts, collaborating with housekeeping, F&B, concierge and other departments to maintain