#EG Desktop Engineer (SSOE)

NCS Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS is seeking an IT support specialist to manage end-user support and client platforms, ensuring stable and efficient IT operations across the organisation. You will handle incidents, service requests, and platform upgrades, delivering timely resolutions and regular status updates to stakeholders.

The role requires strong communication, desktop troubleshooting, and experience in enterprise Windows and macOS environments, with familiarity of iOS/Android devices and routine asset management.

Qualifications

• Desktop troubleshooting skills.
• Familiarity with iOS and Android devices.
• Good communication and interpersonal skills.
• Experience in enterprise desktop support for Windows OS and macOS.
• Experience with Microsoft Office Suite and cloning tools; antivirus/malware software is a plus.
• Diploma/Degree in IT-related discipline.
• Preferably 1+ years in Technology Administration.

Responsibilities

• Provide end-user support and manage client platforms for stable IT operations.
• Handle incident and service request management with timely resolutions.
• Troubleshoot and resolve platform-related issues and provide status updates.
• Monitor SLAs and maintain system configurations and reports.
• Assist in client platform implementation and upgrade projects.
• Coordinate with vendors for hardware replacement and issue resolution.
• Perform IT asset management and user account administration.
• Support local server administration for software distribution and patch management.
• Contribute to action plans to address service gaps and improve outcomes.

Skills

Desktop troubleshooting

iOS devices

Android devices

Communication skills

Windows OS

MAC OS

MS Office Suite

Technology administration experience

Education

Diploma/Degree in IT-related discipline

Tools

Cloning Tools

Antivirus/Malware software

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Qualifications

• Desktop troubleshooting skills
• Familiarity with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Diploma/Degree in an IT-related discipline
• Preferably with 1 or more years related experience in Technology Administration

Additional Information

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.