#EG Desktop Engineers (RDSS)

NCS Pte Ltd; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

NCS Pte Ltd is hiring a Level 2 Desktop Support specialist in Singapore to resolve technical issues and escalate as needed. You will provide remote support, manage software installations via Software Center, and assist with M365 sign-in problems while adhering to SLAs.

You will work with BeyondTrust for remote access, generate logs for vendor escalation, and help maintain service levels through knowledge sharing and occasional shift coverage.

Qualifications

• 1+ year of desktop or remote IT support experience.
• Strong troubleshooting and remote issue resolution.
• Familiarity with Microsoft 365 and enterprise tools.
• Ability to work across shifts as required.

Responsibilities

• Act as level 2 support or escalation point from Level 1.
• Resolve technical issues remotely within SLA.
• Provide support via BeyondTrust to large enterprise government users.
• Resolve software installation/upgrade issues via Software Center/CCMCache.
• Resolve access/sign-in issues with M365 Office accounts.
• Generate logs and screenshots for escalation to third-party vendors.
• Troubleshoot basic network connection issues.
• Share knowledge with colleagues for knowledge-sharing.
• Provide shift coverage to maintain service levels when needed.

Skills

Desktop Support

Remote Support

IT Service Desk

SLA Adherence

Remote Troubleshooting

Tools

BeyondTrust

Software Center

CCMCache

M365

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to elevate to third-party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Qualifications

• A minimum of 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.