ED Front Desk & Patient Services Associate

Woodlands Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking a Patient Service Associate (PSA) for their Emergency Department. The PSA will provide essential administrative and service support to ensure efficient patient flow and a positive patient experience in a fast-paced environment. Key responsibilities include patient registration, coordination with medical staff, and managing financial processes. Ideal candidates should possess at least GCE 'N' or 'O' levels and be fluent in English and another language. Join us to make a meaningful difference in patients' lives.

Qualifications

• Possess relevant educational qualifications.
• Able to work 12-hour shifts, including weekends and public holidays.
• Fluent in at least two languages; proficiency in dialects preferred.

Responsibilities

• Perform patient registration and verify identity.
• Coordinate with triage nurses and doctors for patient management.
• Process financial counselling and collect payments.

Skills

Customer service skills

Communication

Ability to work under pressure

Multilingual (including English)

Education

GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma

Tools

Hospital systems (e.g., NGEMR)

Billing software

Job description

A healthcare provider in Singapore is seeking a Patient Service Associate (PSA) for their Emergency Department. The PSA will provide essential administrative and service support to ensure efficient patient flow and a positive patient experience in a fast-paced environment. Key responsibilities include patient registration, coordination with medical staff, and managing financial processes. Ideal candidates should possess at least GCE 'N' or 'O' levels and be fluent in English and another language. Join us to make a meaningful difference in patients' lives.